Freight Forwarding Customer Service Manager — Lead & Grow Team

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics firm in Singapore is seeking a candidate with at least 4 years of experience in freight forwarding, including 2 years in a supervisory role. You'll improve customer service experiences, negotiate rates with airlines, and develop service procedures. Strong leadership, excellent problem-solving, and customer service skills are essential. The role offers competitive compensation with bonuses, a supportive work environment, and significant opportunities for career progression.

Benefits

Excellent welfare and benefits

Career progression opportunities

Qualifications

• Minimum 4 years’ experience in freight forwarding or logistics, with at least 2 years in a supervisory or managerial role.
• Strong knowledge of air, sea, and road freight operations.
• Ability to handle pressure, prioritize tasks, and meet deadlines.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate department growth.
• Negotiate the best rates with airlines and agents for the interest of the company.
• Develop service procedures, policies, and standards.

Skills

Excellent customer service

Communication skills

Problem-solving skills

Leadership experience

Team management

Commercial awareness

Education

Relevant education background

Tools

Freight management systems

MS Office

Job description

A logistics firm in Singapore is seeking a candidate with at least 4 years of experience in freight forwarding, including 2 years in a supervisory role. You'll improve customer service experiences, negotiate rates with airlines, and develop service procedures. Strong leadership, excellent problem-solving, and customer service skills are essential. The role offers competitive compensation with bonuses, a supportive work environment, and significant opportunities for career progression.