FOOD SERVICES FLOOR MANAGER

GATEWAY INTERNATIONAL RESOURCES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent F&B establishment in Singapore is seeking a dedicated leader to manage floor operations. Responsibilities include training a motivated crew, optimizing daily operations, and driving sales growth. The ideal candidate has at least 3 years of experience in managing F&B operations, a customer-centric approach, and hands-on skills in beverage preparation. This role demands high service standards and a proactive mindset in a fast-paced environment.

Qualifications

• Minimum 3 years experience managing F&B floor operations.
• Hands-on experience with toast making and hot beverage preparation.
• Strong sales orientation with a customer-first mindset.

Responsibilities

• Oversee and manage floor crew to maintain service standards.
• Lead daily F&B operations and enhance workflow efficiencies.
• Achieve sales targets and drive revenue growth.

Skills

Team Leadership

Customer Service Focus

Sales Target Achievement

Operational Efficiency

Job description

Key Responsibilities:

A. Team Leadership & Training

• Oversee and manage all floor crew to maintain high service standards.
• Recruit, train and mentor both full-time and part-time staff to build an efficient and motivated team.
• Plan and optimize work schedules to ensure smooth daily operations.

B. Operations & Efficiency

• Lead and execute daily F&B operations while continuously enhancing workflow efficiencies.
• Be hands‑on in supporting the team during peak hours to maintain excellent service quality.
• Provide daily operational feedback and recommend improvements to enhance the guest experience.

C. Sales & Business Growth

• Take ownership of achieving sales targets and driving revenue growth.
• Propose and implement seasonal promotional packages to attract customers and boost sales.

Job Requirements

1. At least 3 years of experience managing F&B floor operations
2. Hands‑on experience with toast making and hot beverage preparation
3. Sales-oriented with a customer‑first mindset and hands‑on leadership style