Fitness Ambassador

Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A luxury resort and entertainment company in Singapore seeks an engaging individual for guest services at The Fitness Centre. Responsibilities include warmly greeting guests, maintaining a clean environment, and responding to guest needs. Applicants should have strong customer service skills, a secondary education, and the ability to work in a fast-paced environment. Experience in hospitality is preferred. Willingness to work shifts, including weekends and public holidays, is essential.

Qualifications

• Prior experience in Customer Services, hospitality, tourism, or service industry is an advantage.
• Must maintain a high standard of grooming and professional appearance.
• Must be highly energetic and engaging with exceptional guest relations skills.

Responsibilities

• Greet guests warmly upon arrival and departure.
• Ensure guests receive refreshments and support throughout their visit.
• Maintain cleanliness and organization in the Fitness Centre.
• Handle cashiering functions per hotel accounting procedures.

Skills

Strong command of spoken and written English

Customer service and interpersonal skills

Attention to detail

Ability to multi-task in a fast-paced environment

Education

Secondary education preferred

Tools

Microsoft Windows/Outlook

Job description

Job Responsibilities

Operational Related

• Greeting guests, and providing an engaging warm welcome or fond farewell to The Fitness Centre upon arrival and departure
• Ensure each guest is greeted promptly, courteously, graciously with eye contact, and a smile
• Engage with Fitness guests throughout the Fitness Club area including the gym area to enhance the service experience through the introduction of all fitness services and facilities
• Ensure the guests are provided refreshments like water, towels whenever they require them inside the fitness club
• Assist the guests to engage with Personal Trainers if they need one
• Able to respond to guest feedback and take appropriate timely actions to have a meaningful impact on guest experience
• Provide additional support to the Fitness Club team during break times and peak hours
• Recommends and promotes Personal Training or relevant Fitness/Wellness programs happening across the integrated resorts that are in tune with the guests' preferences and follows up on behalf of the guest for necessary bookings /arrangements
• Attending daily briefing to ensure valuable information and updates are shared among team members, including updated Fitness activities and Property information

Departmental Related

• Always exemplifies the OneMBS values and mission
• The ability to display, always, a friendly, courteous, and professional manner in all dealings with guests, patrons, and other employees
• Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by adopting a "can do" approach to tasks
• Fitness Centre and Property knowledge including any major events and latest happenings within the property and in town
• Ability to learn more about Fitness, Yoga, or other Wellness activities/programs
• Ensure that all cashiering functions are conducted in accordance with hotel's accounting procedure
• Maintaining a clean and tidy environment in and around the Fitness Centre
• To carry out checks inside the changing rooms by ensuring the facilities are in good, clean, and working condition
• Ensure amenities, clean towels/linen are well stocked up and soiled towels/linen cleared
• To collect fresh washed towels/linens and send down soiled towels/linen from/to the Laundry Department
• To be able to guide and perform basic operations on the Cardio and Strength equipment, when required
• To open/close the Fitness Centre before/after the set times established by Management
• Undertake other duties, of a similar professional nature and commensurate with the role, at the request of the Fitness Centre Manager
• Perform any other tasks as assigned by Management

Job Requirements

Education & Certification

• Secondary education preferred

Experience

• Prior experience to work in a professional environment
• Prior experience in Customer Services, hospitality, tourism, or the service industry will be an added advantage

Other Prerequisites

• Possess a refined and strong command of spoken and written English to communicate with our guest
• Always ensure a high standard of personal grooming and professional appearance
• Highly energetic and engaging individual with strong customer service and interpersonal skills
• Exceptional guest relations and communication skills
• High attention to details
• Ability to multi-task and work efficiently in a fast paced and luxury environment
• A team player and takes initiative to assist other Team Members when required
• Have faultless follow-through; and "Can Do" attitude and mindset
• Knowledge of Microsoft Windows/Outlook software's
• Basic Cashiering and POS knowledge/experiences are preferred but not mandatory
• Be willing to work shifts including Public Holidays and Weekends

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.