Fintech CX Associate - Hybrid, Equity & Growth

Rain; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A forward-thinking fintech company in Singapore is seeking a Customer Experience Associate to provide exceptional support. The ideal candidate will have 3-5 years of customer support experience, strong communication skills, and a proactive mindset. This role offers a hybrid work setup, great benefits including medical coverage and equity options, and opportunities for career growth within the organization.

Benefits

95% coverage on Medical, Dental, and Vision premiums

401(k) with matching

Equity for all team members

Unlimited PTO

Monthly budget for product testing

Wellness support stipend

Home office setup stipend

Company events and team dinners

Qualifications

• 3-5 years of experience in customer support, preferably in fintech.
• Excellent written and verbal communication skills.
• Professional approach in high-pressure situations.

Responsibilities

• Assist customers via email, chat, and phone.
• Troubleshoot account and transaction issues.
• Document customer interactions in Zendesk.

Skills

Customer support experience

Communication skills

Detail oriented

Proactive mindset

Curiosity about fintech

Tools

Zendesk

Google Workspace

Notion

Job description

A forward-thinking fintech company in Singapore is seeking a Customer Experience Associate to provide exceptional support. The ideal candidate will have 3-5 years of customer support experience, strong communication skills, and a proactive mindset. This role offers a hybrid work setup, great benefits including medical coverage and equity options, and opportunities for career growth within the organization.