Field Service Engineer [ Diesel Generators | After-Sales Support | Installation & Commissioning[...]

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technical services company in Singapore is seeking a Field Service Engineer to provide after-sales support and troubleshoot diesel generators. The ideal candidate has a diploma in Mechanical or Electrical Engineering and at least 5 years of experience in technical support. Responsibilities include handling customer complaints, providing installation training, and maintaining documentation. The role involves travel across the Asia Pacific and Southeast Asia region and offers a dynamic work environment.

Qualifications

• 5 years of relevant experience in field service or technical support.
• Prior mechanical experience with diesel engines.
• Willingness to travel across the Asia Pacific and Southeast Asia region.

Responsibilities

• Investigate and handle all customer complaints and product failures.
• Provide after-sales technical support and on-site service.
• Maintain close working relationships with key customers.

Skills

Customer support

Troubleshooting

Technical assistance

Documentation maintenance

Education

Diploma in Mechanical or Electrical Engineering

Job description

Job ID: 1108792

Responsibilities:

• Investigate and handle all customer complaints and product failures.
• Provide after-sales technical support and on-site service to distributors and end customers.
• Review and assist in processing warranty claims from distributors.
• Standby support and 24/7 emergency call for customer support.
• Provide installation, commissioning, and on-site training according to the project scope.
• Troubleshoot and service a wide range of diesel generator sets (small to large capacity) to ensure operational reliability.
• Maintain and organize technical and training documentation.
• Provide specific training to distributors and dealers on service and troubleshooting skills to ensure optimum service levels.
• Maintain close working relationships with key customers to ensure issues are resolved promptly.
• Provide technical assistance on factory testing of special projects.
• Investigate root causes of failures and recommend solutions.
• Handle warranty issues from a technical perspective.
• Perform any other service, training, or ad hoc duties as assigned.

Requirements:

• Diploma in Mechanical or Electrical Engineering.
• 5 years of relevant experience in field service or technical support.
• Prior mechanical experience with diesel engines (e.g., MHI, MTU, John Deere, Volvo).
• Willingness to travel across the Asia Pacific and Southeast Asia region.

We are an equal opportunities employer.