Field Service Engineer

THERMO SCIENTIFIC MICROBIOLOGY PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A global scientific solutions provider in Singapore is seeking a Field Service Engineer to provide specialized support for the EXENT system. The role involves installation, maintenance, and troubleshooting of advanced scientific equipment, with a key focus on ensuring customer satisfaction. Candidates should have over 5 years of experience in a scientific or engineering field and excellent technical and problem-solving skills. The position will require occasional travel across APAC and internationally to support clients effectively.

Qualifications

• 5+ years of experience in a scientific or engineering discipline.
• 2+ years of experience in Mass spectrometry and/or automated sample preparation knowledge is highly desirable.
• Desirable: experience servicing/maintaining mass spectrometry and/or automated sample preparation systems.

Responsibilities

• Provide specialized service and support on the installation and servicing of the EXENT system.
• Ensure successful installation, system integration, maintenance, troubleshooting, and repair of the EXENT system.
• Provide technical support to customers including remote access support.
• Perform scheduled preventative maintenance and maintain service records.
• Update instruments at customer laboratories with software upgrades.
• Travel across APAC and potentially internationally for support.

Skills

Strong technical aptitude

Problem-solving skills

Customer-focused

Good communication skills

Fluency in English

Education

Qualification in a mechanical, electrical or life science discipline

Job description

Position Summary:

Be one of our field experts, providing specialized service and support on the installation, integration, servicing, repair and troubleshooting of the EXENT system, leveraging product knowledge and technical competency to enable our customers to improve multiple myeloma patient outcomes.

A day in the life:

• Be part of a multidisciplinary global team that enables our customers to successfully complete their important clinical work on the EXENT and Optilite systems.
• The Field Service Engineer will ensure successful installation, system integration, validation, scheduled maintenance, upgrades, troubleshooting and repair of the EXENT system – MALDI TOF Mass Spec, automated MALDI plate preparation and associated software.
• The role also involves provision of timely technical support to customers and colleagues including remote access support and cross‑functional technical investigation work – efficiently diagnosing faults and restoring full system functionality.
• As an expert in their field, the System Specialist must be confident in participating in technical discussions on the product – both hardware and software.
• Perform scheduled preventative maintenance (PM) visits within the timeframes required.
• Complete service reports in Service CRM and ensure they are completed both fully and accurately.
• Maintain accurate records of spare parts, ensuring parts are used appropriately and support with spare part stock checks and reconciliation.
• Update instruments placed at customer laboratories with software and data management upgrades as required.
• Provide feedback to global product teams on instrument reliability and quality.
• Whilst the role will primarily focus on the support of the EXENT solution, you will also be required to cross‑train on other Binding Site products such as Optilite to support the local commercial organisation.
• The role might require travel across APAC, with the potential to travel internationally to support the wider EXENT Service Team, sometimes at short notice for up to two weeks at a time. Initial focus will be on the Singapore site.

Keys to Success:

Education

• Qualification in a mechanical, electrical or life science discipline or relevant experience.

Experience

• 5+ years of experience in a scientific or engineering discipline (e.g., Clinical / research laboratories / electronics / biotechnology / medical devices).
• Desirable: experience servicing/maintaining mass spectrometry and/or automated sample preparation systems.

Knowledge, Skills, Abilities

• 2+ years of experience in Mass spectrometry and/or automated sample preparation knowledge is highly desirable.
• Strong technical aptitude and problem‑solving skills.
• Customer‑focused with good communication skills.
• Fluency in English – both written and verbal.
• Ability to travel locally and internationally at short notice.
• Desirable: Previous experience in servicing analytical equipment or equivalent applications specialist/product support experience.