Family Experience & Community Engagement Lead

FLINTEX CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading education consulting firm in Singapore is seeking a Community Engagement Manager to enhance community relations and retention strategies. The ideal candidate should have 5-7 years' experience in customer service, strong leadership abilities, and proficiency in managing community programs. This role involves overseeing front-facing services, mentoring staff, and analyzing feedback to improve parent experiences.

Qualifications

• 5-7 years of relevant experience in customer service.
• Prior experience managing staff.
• Experience with Voice of the Customer programs preferred.

Responsibilities

• Oversee front-facing services and programs that support community engagement.
• Manage retention strategies and initiatives.
• Coordinate community programs and events.

Skills

Communication skills

Organizational skills

Interpersonal skills

Time management

Education

Degree/Diploma qualification

Tools

CRM software

Job description

A leading education consulting firm in Singapore is seeking a Community Engagement Manager to enhance community relations and retention strategies. The ideal candidate should have 5-7 years' experience in customer service, strong leadership abilities, and proficiency in managing community programs. This role involves overseeing front-facing services, mentoring staff, and analyzing feedback to improve parent experiences.