Family-Centric Customer Experience Associate

MOKARA SPORTS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A family-oriented education center in Singapore is seeking a Customer Experience Associate dedicated to delivering exceptional service. The ideal candidate will engage with families, guiding parents through their child’s journey with warmth and professionalism. Responsibilities include managing check-ins, handling enquiries, and supporting program enrolment. Candidates should have customer service experience and preferably a diploma in related fields. Join our passionate team committed to providing a high-quality experience for families.

Qualifications

• Experience in customer service, education centres, or hospitality preferred.
• Enjoy engaging with children and parents.
• Comfortable using digital systems.

Responsibilities

• Welcome parents and children warmly.
• Handle enquiries with professionalism.
• Manage check-in/check-out efficiently.

Skills

Customer service experience

Communication skills

Detail-oriented

Team player

Education

Diploma/Degree in Hospitality, Business, Communications, Education or related fields

Job description

A family-oriented education center in Singapore is seeking a Customer Experience Associate dedicated to delivering exceptional service. The ideal candidate will engage with families, guiding parents through their child’s journey with warmth and professionalism. Responsibilities include managing check-ins, handling enquiries, and supporting program enrolment. Candidates should have customer service experience and preferably a diploma in related fields. Join our passionate team committed to providing a high-quality experience for families.