Facilities & Tenancy Management

BGC GROUP PTE. LTD.; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

A leading customer service provider in Singapore is looking for a Customer Support Executive to manage Small & Medium Enterprise (SME) clients, ensuring they receive operational and real estate-related support. Job responsibilities include tenant movement coordination, stakeholder engagement, and problem-solving. The role requires a degree and strong interpersonal skills. Fresh graduates are encouraged to apply, and the company offers a hybrid work arrangement and competitive salary.

Qualifications

• Fresh graduates with internship experience are encouraged to apply.
• 5+ years of relevant experience in customer management, real estate, or the public sector is an advantage.

Responsibilities

• Assist in managing SME and micro-SME customer requests focused on real estate needs.
• Support tenant movement coordination and identify alternative properties.
• Engage with customers to ensure their needs are met timely.

Skills

Interpersonal skills

Communication

Stakeholder management

Problem-solving

Resourcefulness

Fluency in English

Education

Degree qualification

Job description

We are seeking a Customer Support Executive to join our team in managing Small & Medium Enterprise (SME) and micro‑SME customers. You will assist in addressing operational and real estate‑related needs, helping companies affected by redevelopment works transition smoothly by liaising with relevant agencies. The role will involve coordinating customer moves and maintaining strong relationships while contributing to the company's goals.

📍 Location: Nearest MRT, Jurong East

🕒 Working Hours: Monday to Friday: 8.30am – 6.00pm

💰 Salary: Up to $7,000/month

🗓 Start Date: End Feb‑March

📅 Duration: 12‑month contract

Key Responsibilities

• Customer Support & Coordination:

  • Assist in managing SME and micro‑SME customer requests, with a focus on real estate needs.
  • Support tenant movement coordination and help identify alternative properties during relocation, working with agencies and departments.
  • Ensure smooth transitions and maintain strong, professional relationships with customers.

• Operational Support:

  • Support in estate‑related needs, coordinating and facilitating communications between stakeholders.
  • Address operational issues and assist with the administrative aspects of the customer’s relocation.

• Stakeholder Management:

  • Engage with customers and liaise with other relevant departments to ensure that their needs are met in a timely manner.

Requirements

• Education: Degree qualification (MUST HAVE)
• Experience: Fresh graduates with internship experience are encouraged to apply. 5+ years of relevant experience in customer management, real estate, or the public sector is an advantage.
• Skills:
  • Strong interpersonal, communication, and stakeholder management skills.
  • Ability to handle difficult conversations and ensure customer satisfaction.
  • Problem‑solving and resourcefulness in addressing challenges.
  • Fluent in English with good verbal and written communication skills.
• Hybrid work arrangement

👉 Apply via MyCareersFuture today! Only shortlisted candidates will be contacted.