Experience Ambassador

JLL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading facilities management company in Singapore is seeking a professional to enhance workplace experience and coordinate employee engagement events. Responsibilities include planning internal events, managing vendor communications, and delivering operational support to ensure a vibrant work culture. Ideal candidates should be adept at fostering engagement through innovative programs and effective event management practices. This role promises a dynamic work environment with strategic initiatives combined with hands-on support.

Responsibilities

• Plan and organise internal events for employee engagement and culture building.
• Coordinate vendor management and stakeholder communication for tournaments.
• Deliver comprehensive soft services and enhance workplace satisfaction.
• Assist with workspace seating arrangements.
• Uphold finance procedures including spending and invoice submissions.
• Triage Facilities requests from employees.
• Enhance Guest and Visitor experience.
• Deliver comprehensive soft services and manage vendors.
• Execute workplace experience initiatives and programs.
• Evaluate programs for improvement opportunities.
• Coordinate vendor management for events.
• Maintain energy and vibrancy in common areas.
• Develop engagement programs tailored to company culture.
• Design event concepts with implementation guidelines.
• Establish program evaluation frameworks.
• Design journey maps for company needs.
• Provide operational support for functions and events.
• Carry out finance processes under new IFM scheme.

Job description

Primary Responsibilities

• Plan and organise internal events for employee engagement, culture building and bonding across departments. Source vendors to support events and draft communications and event registration for employees. Events include global initiatives (e.g. Riotling Day),product celebrations, Annual Dinner, corporate social responsibility activities and cultural festivities. Some events include collaboration with regional offices and interdepartmental collaboration.
• Produce and disseminate swag for employees.
• Organise internal gaming tournaments for employees. Includes creation of tournament structure, coordination with players, information dissemination to non-participating employees, prizes procurement and arrangement of in‑office broadcast.
• Assist with changes and moves in workspace seating arrangements.
• Upkeep finance procedures including spending, raising purchase requests and invoice submissions.
• Triage and assign Facilities requests from employees to respective teammates. Update and attend to tickets through Riot Games’ internal online ticketing system.
• Foster Guest and Visitor experience by welcoming and registering visitors, addressing employees’ queries and coordinating deliveries.
• Deliver comprehensive soft services including reception support, vendor coordination, workplace experience management, and serve as primary occupant liaison to enhance overall workplace satisfaction and operational efficiency.
• Day‑to‑day execution of workplace experience initiatives and employee engagement programs across Riot Games spaces.
• Conduct regular program evaluations to identify improvement opportunities and resolve operational issues promptly to minimize disruptions during events.
• Coordinate vendor management and stakeholder communication for tournaments and workplace events, ensuring quality standards and budget compliance.
• Employee Experience & Communications: Coordinate activities, events registration for employees, including global initiatives. Maintaining energy and vibrancy in common areas through seasonal decoration, lights, music.
• Develop workplace experience strategies and innovative engagement programs tailored to Riot Games culture and employee preferences.
• Design detailed event concepts and workplace initiatives with clear implementation guidelines and success metrics for Experience Ambassador execution.
• Establish program evaluation frameworks and continuous improvement processes, monitoring initiative effectiveness and adapting strategies based on employee response and business objectives.
• Design journey maps aligned with Riot Games’ specific requirements.
• Delivers on‑site operational support for critical functions, events, and strategic initiatives.
• Carry out finance process to JLL under new IFM scheme under Corrigo and FWO system.

Secondary Responsibilities

• Manage office facilities (soft and hard services). Including vendor management for the maintenance and day‑to‑day operations of the office such as housekeeping, meal program and minor office repairs and during office expansion setup.
• To support the Workplace Lead and Experience Ambassador in the day‑to‑day operations of the site. Support coordinate and oversee repairs and maintenance activities.