Executive - Service Support

U3; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading engineering firm in Singapore is seeking a Service Support professional to manage sales activities related to compressors and turbines. This role involves liaising with clients and vendors, preparing quotes, and ensuring effective after-sales services. The ideal candidate should hold a technical diploma or degree and have at least two years of experience in sales. Excellent communication and data management skills are essential, and the role offers a permanent position in a dynamic work environment.

Qualifications

• Minimum technical diploma or degree.
• 2+ years of experience in sales activities is a plus.

Responsibilities

• Manage sales activities related to compressors and turbines.
• Liaise with clients for seamless after-sales services.
• Prepare quotes and process purchase orders.
• Maintain accurate data records on the internal server.
• Handle technical-commercial discussions with clients and vendors.

Skills

Sales activities related to compressors and turbines

Technical communication

Proposal preparation

Data management

Education

Technical diploma or degree

Job description

Role: Service Support - After Sales (Engineering)

Duration: Permanent

Location: Central, Singapore

Responsibilities

• Responsible for sales activities related to compressors and turbines installed in chemical plants.
• Take up enquiries from clients, process enquiries and purchase orders, and follow up on payments.
• Liaise with clients, vendors, procurement team and other engineering function groups to ensure provision of seamless after‑sales services while meeting quality standards and clients’ requirements.
• Prepare quotes, process purchase orders, and coordinate delivery.
• Maintain accurate data records on the internal server.
• Take prompt and satisfactory action for cost summary, proposal creation, and data input using internal system.

After‑Sales Services

• Daily communication with clients by phone, e‑mail or web‑meeting for projects or ongoing work.
• Handle technical‑commercial discussions with clients required for the supply of spares, upgrades, or modifications.
• Engage in technical‑commercial discussions with vendors and engineering team.
• Work with procurement team to arrange purchase orders and logistics for shipment.
• Arrange logistics and accompany supervisors to site during site activities.
• Create commercial proposals for after‑sales services, coordinating with vendors and departments such as Procurement and Engineering.
• Understand internal procedures, calculate adequate cost and profit, and obtain approvals on internal compliance program.
• Negotiate offer price, delivery time of items/services, and finalize the commercial offer.
• Review and negotiate contract terms and conditions with clients.
• Follow up with clients on submitted proposals, ongoing order delivery, and invoice payment.
• Arrange web‑meetings with clients or internal members and other sales persons.

Data Management

• Record keeping of all technical communication, equipment history, changes, and upgrades.
• Enter data and maintain project records and files (mainly electronic copy, including hard copy).
• Communicate with internal members and/or other group company members and vendors to arrange administrative matters such as ticket‑booking and accommodation.

Requirements

• Minimum technical diploma or degree.
• 2‑year experience in sales activities (preparing proposals, profit calculation, etc.) is a plus.