Executive, Provider Relations (Panel Clinics, TPAs, Medical Insurance)

ALLIANCE HEALTHCARE GROUP LIMITED; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A healthcare service provider in Singapore is seeking professionals to enhance their healthcare service provider network. Responsibilities include managing partnerships with providers, monitoring performance metrics, and resolving operational issues. Ideal candidates will have a tertiary qualification in healthcare or business, possess strong communication skills, and demonstrate a passion for driving change and improvement in healthcare services.

Qualifications

• Tertiary qualification in healthcare- or business-related courses.
• Strong interpersonal, communication and stakeholder management skills.
• Demonstrate positivity and adaptability in day-to-day tasks.
• Exceptional analytical, organisational and problem-solving skills.
• Passionate about driving change to improve business outcomes.

Responsibilities

• Build strong partnerships with panel providers to improve patient outcomes.
• Manage day-to-day operational activities including project management.
• Identify and resolve operational issues efficiently.
• Monitor and conduct analysis on provider performance metrics.
• Review potential business opportunities and process improvements.

Skills

Interpersonal skills

Communication

Stakeholder management

Analytical skills

Organisational skills

Problem-solving skills

Education

Tertiary qualification in healthcare or business courses

Job description

We are currently seeking dynamic professionals to join our managed healthcare team to drive the development and expansion of our healthcare service provider network.

What You'll be Doing

• Build strong and strategic partnerships with new and existing panel providers to drive improved value and outcomes for our patients and ensure that quality of care and operational targets are achieved.
• Manage day-to-day delivery of operational activities including project management, reporting, data analysis, implementation, problem resolution and other activities.
• Identify and resolve operational issues.
• Provide support in panel management, panel recruitment and engagement.
• Manage communication with providers including escalations and resolutions to issues, advise providers regarding current processes, new or updated policies and workflows.
• Monitor, review, report and conduct analysis on provider performance, metrics and data such as billing, utilisation and service quality for operational and business planning.
• Review potential business opportunities, functional models, process improvements and propose optimal solutions that enhances service efficiency, patient-centered care and patient experience.
• Support any other ad-hoc projects assigned by Supervisor.

What We Are Looking for

• Tertiary qualification in healthcare- or business-related courses.
• Strong interpersonal, communication and stakeholder management skills.
• Demonstrate positivity and adaptability in day-to-day tasks.
• Exceptional analytical, organisational and problem-solving skills.
• Passionate about driving change to improve business outcomes and promote improvement ideas.

We regret to inform that only shortlisted applicants will be notified for a virtual interview.

To learn more about our Organization, please visit https://alliancehealthcare.com.sg.