The Role:
Support DKSH HEC projects to streamline processes to generate cost savings and create better efficiency. This role works closely with cross‑functional teams, tracks project progress, manages documentation, and assists in resolving issues to ensure smooth implementation.
(A) Project Coordination and Execution
- Support the end‑to‑end coordination of projects, ensuring activities are aligned with scope, timelines, and business goals.
- Assist in preparing project plans, schedules, and progress trackers, ensuring key milestones are met.
- Coordinate project tasks with internal teams and external vendors, ensuring clear communication and smooth execution.
- Monitor project deliverables and highlight risks or delays to the Project Manager for timely resolution.
- Participate in project meetings, take minutes, and follow up on action items.
(B) Documentation and Reporting
- Prepare and maintain project documentation (e.g., user requirements, change control, meeting minutes, SOPs, UAT scripts, reports).
- Consolidate project data and prepare status reports for management review.
- Track issues, changes, and decisions made during project execution to ensure transparency and traceability.
(C) Stakeholder & Cross‑Functional Engagement
- Work with cross‑functional teams including Operations, IT, Customer Care, Finance, Sales, and external partners to align on project requirements.
- Support communication between stakeholders to clarify expectations, requirements, and follow up on deliverables.
- Assist in organising workshops, user training, and project‑related events.
The Person:
- Demonstrate strong self‑initiative by taking ownership of tasks, anticipating needs, and independently driving follow‑ups, problem‑solving, and improvements without constant supervision.
- Strong communication skills (verbal, written, and interpersonal).
- Good organisational and time‑management skills, with the ability to multitask.
- Ability to work independently and collaborate with cross‑functional teams.
- Proficiency in MS Office, Gantt Chart and basic digital tools.
- Knowledge of process improvement methodologies, including LEAN principles and Six Sigma (Yellow Belt certified preferred), with the ability to apply structured problem‑solving tools.
Requirements:
- Bachelor’s degree in Business, Project Management, Information Systems, Operations, or related fields.
- Diploma holders with relevant experience may be considered.
- Certifications such as CAPM or Agile Fundamentals are an advantage.
- Minimum 2 years’ experience in a similar capacity within healthcare industry.