Executive, Order Management

CARGOTEC; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global logistics company in Singapore is seeking a candidate to manage order processing and support shipment coordination. Responsibilities include monitoring service orders, ensuring compliance with KPIs, and updating work instructions. Candidates should have a Diploma or Degree in Business Administration or Supply Chain Management and knowledge of tools like SAP and JIRA. The role also requires strong decision-making, communication, and multi-tasking skills, with an emphasis on teamwork and positive thinking.

Responsibilities

• Manage, monitor and support CSP AMER, SGME and SGMB orders.
• Coordinate shipment and deliveries along with shipping documents.
• Support spare-parts warranty claim via Jira and return orders.

Skills

Knowledge of SAP

Knowledge of JIRA

Knowledge of Bromma Select

Knowledge of Basware

Knowledge of Bromma Backyard

Knowledge of Salesforce

Knowledge of Microsoft Office

Knowledge of G Suite

Knowledge of Incoterms

Knowledge of shipping processes

Knowledge in Credit terms

Education

Diploma / University Degree in Business Administration / Supply Chain Management

Job description

Purpose of the position

Manage, monitor and support CSP AMER, SGME and SGMB orders

Main tasks and responsibilities

Order Processing

• QSR / CR – Order processing
• RUP – Order processing
• SR (SCS) Repair – Order processing
• Jira – ticketing and processing
• RUP planner report & RUP monthly billing
• Basware Invoice checking & review
• Vendor / Customer Creation
• Follow-up on open service order
• Tag / link spreader SN to service order
• Coordinate shipment / deliveries and shipping documents
• Support spare‑parts warranty claim via Jira & return orders
• Recharge inter‑company, credit note or debit – order processing
• Monthly timesheet

Others

• Support the Senior Manager in achieving departmental and organisational targets
• Update and maintain work instruction and Standard Operating Procedure
• Meeting individual and department KPIs and PDP targets

What you’ll need to succeed

Education

• Diploma / University Degree in Business Administration / Supply Chain Management

Experience

• Knowledge of SAP, JIRA, Bromma Select, Basware, Bromma Backyard and Salesforce
• Knowledge of Microsoft office & G Suite
• Knowledge of Incoterms and shipping processes
• Knowledge in Credit terms

Competencies

• Decision Making – able to make decision on all daily task & some ad‑hoc situation
• Problem Solving
• Communication
• Teamwork
• Multi‑tasking
• Willing to travel for oversea assignments if needed
• Communication with colleagues and customers
• Email writing

Others

• Able to handle stress
• Positive thinking
• Singaporeans only

You will be part of

We offer you an opportunity to put your skills and experience into work and make an impact on our global organisation. You will work with great colleagues from various backgrounds, inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it