Job Summary
Provide comprehensive administrative and operational support to the General Manager (GM), ensuring efficient management of schedules, communications, and projects to drive organizational effectiveness and facilitate strategic decision-making.
Responsibilities
- Manage the GM’s calendar by scheduling meetings and coordinating appointments to optimize time and priorities
- Prepare detailed reports, presentations, and meeting materials that support informed decision-making
- Track deadlines, deliverables, and follow-ups for the GM’s projects to ensure timely completion and progress monitoring
- Monitor departmental performance by compiling updates and assisting in performance tracking activities
- Draft clear and concise policies, memos, and internal communications to facilitate organizational alignment
- Organize staff meetings, briefings, and external engagements to promote effective collaboration
- Arrange comprehensive travel itineraries, accommodations, and logistics to support the GM’s business travel needs
- Record accurate minutes of meetings and ensure timely follow-up on action items to maintain accountability
- Maintain organized digital and physical filing systems for confidential documents to safeguard information integrity
- Conduct research and compile relevant data to support the GM’s decision-making processes
- Serve as a professional point of contact between the GM and internal or external stakeholders to ensure smooth communication
- Liaise with senior management, clients, and partners on behalf of the GM to foster strong relationships
- Handle sensitive matters with discretion and professionalism to maintain trust and confidentiality
- Coordinate corporate events, workshops, and team-building activities to enhance organizational culture and engagement
- Track expenses, prepare reimbursements, and assist in financial reporting to support budget management
- Anticipate administrative needs, identify potential issues, and proactively propose solutions to improve operational efficiency
Required competencies and certifications
- Organizational Skills: Ability to manage complex schedules, prioritize tasks, and meet deadlines.
- Communication Skills: Strong written and verbal communication for drafting correspondence and liaising with stakeholders.
- Confidentiality & Discretion: Handling sensitive information responsibly and maintaining trust.
- Attention to Detail: Accuracy in preparing reports, documents, and managing records.
- Time Management: Efficiently balancing multiple responsibilities in a fast-paced environment.
- Technical Proficiency: Competence in MS Office Suite (Word, Excel, PowerPoint, Outlook), AI and scheduling tools.
- Interpersonal Skills: Professional demeanor when interacting with executives, staff, and external partners.
Good to Have Competencies
- Problem-Solving & Initiative: Anticipating needs, identifying issues, and proposing solutions proactively.
- Project Coordination: Experience supporting projects, tracking deliverables, and preparing progress updates.
- Event Management: Ability to organize corporate events, workshops, or team-building activities.
- Financial Acumen: Basic knowledge of expense tracking, reimbursements, and budget support.
- Multilingual Ability: Proficiency in additional languages for international communication.
- Adaptability: Flexibility to adjust to changing priorities and demands.
Preferred competencies and qualifications
- Minimum diploma in administration