Executive, Account Management

5G-Starlink Pte.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A healthcare service provider in Singapore is looking for an Executive in Account Management to enhance client relationships, ensure service quality, and manage client issues efficiently. The ideal candidate will have experience in the corporate healthcare industry, skills in medical claims handling, and strong communication abilities. Responsibilities include overseeing client service delivery, conducting reviews, and ensuring compliance with SLAs. A minimum of 1-2 years in client servicing is preferred.

Qualifications

• Relevant working experience in a servicing role in corporate healthcare industry.
• Commitment to quality programs and data-driven program evaluation.
• Strong written and verbal communication skills in English.

Responsibilities

• Support the Manager in enhancing key relationships with assigned clients.
• Resolve client issues to achieve customer satisfaction.
• Oversee performance monitoring and quality control of service delivery.

Skills

Client retention and renewal

Upselling and cross-selling

Healthcare industry understanding

Medical claims handling

Customer service excellence

Communication skills

People management

Ability to work under pressure

Education

Experience in corporate healthcare industry

1-2 years client servicing experience

Job description

About the job Executive, Account Management

Key Performance Indicators:

• 100% client retention and renewal of all assigned clients
• Upsell/ Cross-sell and secure business referrals from new & existing clients
• Grow Gross Profit, EBITDA & Net Profit of assigned portfolio

Service

• Support the Manager, Account Manager to establish and continuously enhance key relationships with assigned clients
• Resolve issues to achieve customer satisfaction
• Act as single point of contact for all client issues (Private Banking Experience)

Value Creation

• Quarterly/ 6-monthly review meetings with clients
• Demonstrate our ability to provide Service Quality, Clinical Quality and Financial Quality
• Showcase and highlight the value created for the client in terms of
• Claims savings (Overall and Utilisation per member per year)
• Service Level Agreements (SLA)
• Value added services (Chronic Disease Management Program, Benefits enhancements, Onsite Health Screening etc)

Key Roles and Responsibilities:

• Continuously review current processes, identifying and implementing necessary enhancements and innovation;
• Ensure consistency in all internal control practices and procedures;
• Oversee performance monitoring and quality control of service delivery, ensuring that it meets client requirements and SLAs and meets all compliance and other requirements;
• Communicate regularly with other managers of the Company, ensuring that they are fully informed of the client requirements and SLAs;
• Oversee and manage external annual as well as periodic internal audits to ensure compliance to accounting practices and guidelines;
• Responsible for the day‑to‑day running of the assigned clients;

Employee Specification

Key Skills:

• Relevant working experience in a servicing role in corporate healthcare industry
• Experience in understanding how the corporate healthcare industry in Singapore works
• Experience in medical claims handling and customer service, with particular emphasis placed on technical compliance, cost containment & service excellence
• Commitment to quality programs and data-driven program evaluation
• Strong written and verbal communication skills in English; a persuasive and passionate communicator with excellent public speaking skills
• Possess good people management & influencing skills
• Able to work under pressure and meet tight deadlines.

Qualifications:

• Experience: Preferably with experience in corporate healthcare industry and/or managing claims, insurance specific functions is preferred.
• Experience: Preferably with minimum 1-2 years Client Servicing experience in insurance broking, banking industry is favourable.