EUC & Service Desk Ops Support - Flexible Shifts

Singtel Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology services firm in Singapore is seeking an Ops Support Executive to provide exceptional customer service. Responsibilities include managing customer calls, resolving issues, and ensuring accurate documentation. The ideal candidate has at least 1 year of experience in a call center, excellent communication and problem-solving skills, and the ability to work under pressure. This role offers opportunities to work in a dynamic environment.

Qualifications

• 1 year Customer Service Experience in technical or non-technical call center environment preferred.
• Excellent communication skills, strong customer service skills.
• Able to manage multiple tasks simultaneously and work under pressure.
• Basic computer skills and proficiency in typing.

Responsibilities

• Answering incoming calls and making outbound calls to customers.
• Listening to customers and understanding their needs.
• Providing timely updates to customers on outstanding issues.
• Documenting customer interactions and transactions in the system.
• Keeping up-to-date with product knowledge to provide accurate information.

Skills

Customer Service Experience

Communication Skills

Problem-Solving Skills

Teamwork

Job description

A leading technology services firm in Singapore is seeking an Ops Support Executive to provide exceptional customer service. Responsibilities include managing customer calls, resolving issues, and ensuring accurate documentation. The ideal candidate has at least 1 year of experience in a call center, excellent communication and problem-solving skills, and the ability to work under pressure. This role offers opportunities to work in a dynamic environment.