Entry-Level Customer Service Admin — 6-Month Contract

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading staffing solutions provider in Singapore is looking for a Customer Service Representative to handle phone and email enquiries from customers. The ideal candidate should possess a minimum of 'A' Levels or a Diploma, along with excellent interpersonal and communication skills. This is a 6-month contract role with working hours from Monday to Friday, 9am to 6pm, located near MRT Eunos. A completion bonus of 0.5 months is offered upon satisfactory performance.

Benefits

Completion bonus of 0.5 months

Qualifications

• Minimum 'A' Levels or Diploma holder is required.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional manner.
• Update accurate information on customer interactions in the CRM system.
• Ensure timely follow-up as promised to customers.
• Alert management of issues needing escalation.
• Prepare service requests including policy summaries and beneficiary information.
• Work closely with stakeholders on service request requirements.
• Deliver service requests within service standards.
• Undertake other assigned projects or responsibilities.

Skills

Good interpersonal and communication skills

Education

Min 'A' Levels or Diploma

Job description

A leading staffing solutions provider in Singapore is looking for a Customer Service Representative to handle phone and email enquiries from customers. The ideal candidate should possess a minimum of 'A' Levels or a Diploma, along with excellent interpersonal and communication skills. This is a 6-month contract role with working hours from Monday to Friday, 9am to 6pm, located near MRT Eunos. A completion bonus of 0.5 months is offered upon satisfactory performance.