Enrollment & Customer Care Specialist

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent recruitment agency in Singapore is looking for a customer service representative. The ideal candidate will assist customers with queries, handle administrative tasks related to student registrations, and provide information on various programmes. Candidates need a minimum GCE ‘O’ Level and must be able to work weekends. This role involves maintaining high service standards and supporting families during the enrollment process. Interested applicants should send their resume to the specified emails.

Qualifications

• Minimum GCE ‘O’ Level or higher.
• Ability to commit to working on weekends.
• Basic knowledge of Microsoft Office.
• Able to start work immediately.

Responsibilities

• Assist customers with queries and concerns in a service-oriented manner.
• Handle administrative tasks related to student and course registrations.
• Provide accurate information on enrichment programmes and advise parents.
• Respond to enquiries in person, by phone, and email with professionalism.
• Follow up with prospective families and support them through the enrollment process.
• Promote new courses and maintain up-to-date knowledge of programme offerings.
• Work towards company sales targets to maximize customer retention.
• Support daily operations and maintain high service standards.

Skills

Customer service skills

Communication skills

Administrative skills

Basic knowledge of Microsoft Office

Education

Minimum GCE ‘O’ Level

Job description

A prominent recruitment agency in Singapore is looking for a customer service representative. The ideal candidate will assist customers with queries, handle administrative tasks related to student registrations, and provide information on various programmes. Candidates need a minimum GCE ‘O’ Level and must be able to work weekends. This role involves maintaining high service standards and supporting families during the enrollment process. Interested applicants should send their resume to the specified emails.