Enquiries Call Centre Agent - Rotating Shifts

Singapore National Eye Centre; Singapore; On-site; USD 23,000 - 39,000; Full time

Job summary

An established industry player is seeking a Call Centre Agent to join their dynamic team. In this role, you will be the first point of contact for general enquiries, providing exceptional service to patients and the public. Your responsibilities will include managing calls, emails, and faxes, ensuring confidentiality and professionalism at all times. The ideal candidate will possess excellent communication skills and be proficient in Microsoft Office applications. This position offers the opportunity to work in a fast-paced environment with rotating shifts, including weekends and public holidays. If you are passionate about helping others and thrive in a customer service role, this is the perfect opportunity for you.

Qualifications

• NITEC or Diploma in any discipline required for this role.
• Excellent oral and written communication skills are essential.

Responsibilities

• Answer and manage calls, faxes, and emails from the public and staff.
• Handle complaints and report faults on telecommunication equipment.

Skills

Communication Skills

Customer Service

Problem Solving

Education

NITEC in any discipline

Diploma in any discipline

Tools

Microsoft Office

Job description

An established industry player is seeking a Call Centre Agent to join their dynamic team. In this role, you will be the first point of contact for general enquiries, providing exceptional service to patients and the public. Your responsibilities will include managing calls, emails, and faxes, ensuring confidentiality and professionalism at all times. The ideal candidate will possess excellent communication skills and be proficient in Microsoft Office applications. This position offers the opportunity to work in a fast-paced environment with rotating shifts, including weekends and public holidays. If you are passionate about helping others and thrive in a customer service role, this is the perfect opportunity for you.