Engineer Team Lead

JK TECHNOLOGY PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology firm in Singapore is seeking an experienced team leader to oversee Service Engineers and IT Admins. The role involves managing service requests and ensuring high client satisfaction. Candidates should possess a relevant degree and 3-5 years of related experience, with strong communication and organizational skills required.

Qualifications

• 3 to 5 years of related experience required.
• Ability to prioritize and manage multiple tasks.

Responsibilities

• Lead a team of Service Engineers and IT Admins.
• Monitor progress on incoming service requests.
• Provide timely resolution to service requests.

Skills

Leadership

Customer service

Communication

Technical knowledge of PC/laptops

Organizational skills

Education

Bachelor’s degree or equivalent

Job description

Responsibilities

• Lead a team of Service Engineers and IT Admins
• Monitor team’s progression on all incoming service requests on hardware or software issues
• Execute all assigned cases effectively and efficiently with a sense of urgency
• Provide timely and effective resolution to service requests and incidents
• Handle high volume of client’s service requests and assigned accordingly to the team
• Handle client’s complaints and ensure customer satisfaction during closure
• Liaise smoothly between internal stakeholder and clients for any sales-related matters
• Provide on and offsite support if needed
• Manage Service Engineers daily schedule
• Manage team’s transportation and phone claim usage
• Assist in other ad-hoc tasks assigned by Technical Manager

Requirements

• Bachelor’s degree in relevant field or equivalent combination of education and experience
• Minimum 3 to 5 years of related experience
• Motivated and able to initiate work process
• Strong leadership skill with good communication
• Excellent customer service and support skills
• Possess and in-depth knowledge of PC/laptops/notebooks hardware (i.e. knowledge of parts)
• Possess strong organizational skills and ability to prioritize tasks among many competing requests