Employment Consultant (FDW Placement)

BRIGHT MANPOWER EMPLOYMENT PTE. LTD.; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore seeks a Recruitment Consultant to facilitate the placement of domestic helpers. Responsibilities include conducting interviews, matching candidates with employers, and managing contractual agreements. Candidates should possess a valid Certificate of Employment Intermediaries (CEI) and have a background in recruitment, particularly in Foreign Domestic Worker (FDW) placement. The ideal candidate will demonstrate excellent communication and interpersonal skills while being knowledgeable about MOM regulations.

Qualifications

• Proven experience in recruitment, preferably in FDW placement or related industries.
• Ability to conduct interviews fluently in English.
• Strong knowledge of MOM regulations, policies, and employment legislation.
• Excellent interpersonal, communication, and customer service skills.

Responsibilities

• Conduct interviews for both employers and domestic helpers.
• Assist in job-matching between employers and suitable domestic helpers.
• Handle enquiries via phone, email, job portals, and walk-ins.
• Serve as the main liaison between employer and helper throughout the hiring and deployment process.
• Prepare and manage all contracts using company-approved forms.

Skills

Communication Skills

Relationship-Building

Sales & Persuasion

Marketing & Social Media

Mediation & Counselling

Legal & Compliance

Education

Certificate of Employment Intermediaries (CEI)

Job description

Job Title: Recruitment Consultant (Domestic Helpers / FDW Placement)

Location: Bukit Timah Area
Employment Type: Full-time
Industry: Employment Agency (Foreign Domestic Workers)

Job Responsibilities

Recruitment & Matching

• Conduct interviews for both employers and domestic helpers.
• Assist in job-matching between employers and suitable domestic helpers.
• Assess applicants’ knowledge, skills, experience, and personality to match job requirements.
• Advertise job openings on MOM-approved platforms and online job portals.
• Maintain and organize biodata of domestic helpers for presentation to employers.
• Source for potential employers and jobseekers through databases, referrals, and online platforms.

Customer Service & Mediation

• Handle enquiries via phone, email, job portals (e.g., Bestmaid, Netmaid), and walk-ins.
• Serve as the main liaison between employer and helper throughout the hiring and deployment process.
• Provide training and job orientation to new and transfer domestic helpers.
• Mediate disputes and resolve issues between employers and helpers during employment.
• Provide after-sales support and follow-ups.

Administrative Duties

• Prepare and manage all contracts using company-approved forms.
• Ensure employment contracts comply with MOM and other regulatory requirements.
• Complete all relevant documentation for new hires and employment processing.
• Coordinate with the sales team on requirements from both clients and jobseekers.

Requirements & Qualifications

• Must possess a valid Certificate of Employment Intermediaries (CEI)
• Proven experience in recruitment, preferably in FDW placement or related industries
• Ability to conduct interviews fluently in English
• Strong knowledge of MOM regulations, policies, and employment legislation
• Excellent interpersonal, communication, and customer service skills
• Able to handle confidential matters with professionalism and sensitivity
• Tech-savvy – able to use software for contract preparation and processing

Key Competencies

• Communication Skills: Timely, accurate, and professional correspondence with candidates and employers
• Relationship-Building: Ability to foster strong connections with clients and jobseekers
• Sales & Persuasion: Confident in pitching job opportunities and candidates
• Marketing & Social Media: Skilled in job ad writing and online promotion
• Mediation & Counselling: Effective in resolving disputes and providing guidance
• Legal & Compliance: Solid understanding of MOM frameworks and employment standards