Education Programs Customer Experience Officer

THE WRITE CONNECTION PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading education enhancement company in Singapore is seeking a Customer Service Officer to deliver exceptional service and manage customer relationships. This role involves providing personalized support, sharing details about programmes, and ensuring customer satisfaction. Ideal candidates will have at least 1 year of experience in customer service and excellent communication skills. The company offers competitive remuneration, professional development opportunities, and a collaborative team environment.

Benefits

Competitive remuneration

Performance-based incentives

Comprehensive medical and dental benefits

Exclusively staff discounts for TWC lessons

Qualifications

• At least 1 year of experience in customer service-related roles.
• Ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics including integrity and professionalism.

Responsibilities

• Share information about TWC programmes with potential customers.
• Maintain a cheerful, professional demeanor in all interactions.
• Utilise company tools to manage customer interactions and records.

Skills

Customer service

Communication skills

Sales experience

Attention to detail

Education

GCE 'O' levels qualifications

Tools

MacBook

G-Suite

Job description

A leading education enhancement company in Singapore is seeking a Customer Service Officer to deliver exceptional service and manage customer relationships. This role involves providing personalized support, sharing details about programmes, and ensuring customer satisfaction. Ideal candidates will have at least 1 year of experience in customer service and excellent communication skills. The company offers competitive remuneration, professional development opportunities, and a collaborative team environment.