Ecommerce Operations Executive

WINON PLUS PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A growing e-commerce firm in Singapore is seeking an E-Commerce Operations Executive responsible for managing product listings, coordinating order fulfilment, and handling customer enquiries. Ideal candidates should have at least one year of relevant experience, strong attention to detail, and good communication skills. This role emphasizes supporting marketing efforts and driving online sales through various platforms. Join a dynamic team focused on enhancing customer experiences and operational efficiency.

Qualifications

• Minimum 1 year of e-commerce or related operational experience (preferred).
• Strong attention to detail and organisational skills.
• Good communication and problem-solving skills.
• Familiarity with major online marketplaces is an advantage.
• Able to work independently and in a fast-paced environment.

Responsibilities

• Manage and update product listings (pricing, images, descriptions, stock levels).
• Coordinate order fulfilment, delivery arrangements, and resolve delivery issues.
• Handle customer enquiries, refunds, and returns professionally and promptly.
• Support marketing efforts with basic digital content creation (visuals, banners, product displays).
• Participate in platform campaigns and optimise listings for better visibility and sales.
• Prepare monthly sales and operational reports.
• Identify process improvements to enhance efficiency and customer experience.
• Perform other duties as needed to support e-commerce and retail growth.

Job description

E-Commerce Operations Executive

About the Role

We are looking for a proactive and detail-oriented E-Commerce Operations Executive to support daily operations across Shopee, Lazada, Amazon, and other online and retail channels. You will ensure smooth order fulfilment, maintain accurate product listings, handle customer enquiries, and support marketing activities to drive online and retail sales.

Key Responsibilities

• Manage and update product listings (pricing, images, descriptions, stock levels).
• Coordinate order fulfilment, delivery arrangements, and resolve delivery issues.
• Handle customer enquiries, refunds, and returns professionally and promptly.
• Support marketing efforts with basic digital content creation (visuals, banners, product displays).
• Participate in platform campaigns and optimise listings for better visibility and sales.
• Prepare monthly sales and operational reports.
• Identify process improvements to enhance efficiency and customer experience.
• Perform other duties as needed to support e-commerce and retail growth.
• 5.5-day work week: Mon–Fri (9am–6pm), Sat (9am–1pm).

Requirements

• Minimum 1 year of e-commerce or related operational experience (preferred).
• Strong attention to detail and organisational skills.
• Good communication and problem-solving skills.
• Familiarity with major online marketplaces is an advantage.
• Able to work independently and in a fast-paced environment.