Director, Operations

MINDCHAMPS PRESCHOOL SINGAPORE PTE. LIMITED; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading preschool organization in Singapore seeks a dedicated leader responsible for managing preschool operations and driving business development. The successful candidate will oversee multiple centres, ensuring compliance with quality standards and regulations while fostering a positive learning environment. This role requires at least 10 years of experience in relevant fields and a passion for early childhood education, emphasizing growth and service excellence.

Qualifications

• Minimum 10 years’ relevant experience in business development and management.
• Experience in the early childhood or hotel industry is advantageous.
• Proven leadership capabilities and a growth-oriented mindset.

Responsibilities

• Oversee day-to-day operations of preschool centres.
• Drive business growth and establish measurable KPIs.
• Ensure compliance with regulations and quality standards.

Skills

Sales skills

Service excellence

Leadership

Analytical skills

Communication

Problem-solving

People skills

Education

Diploma or Tertiary education

Job description

ROLE OBJECTIVE

Being a cornerstone of MindChamps preschool business, this leadership role is responsible for developing strategic approach to business development and excellent customer care to meet the business goals.

ROLE RESPONSIBILITIES

• Oversee the day-to-day operations and management of the various preschool centres in Singapore
• Drive P&L growth of the business, with established measurable KPIs of the centres.
• Establish quality standards in preschool centres in alignment with the Early Childhood Development Agency’s licensing requirements.
• Review, monitor and coach Centre Leaders and Teachers in maintaining quality classroom and learning environment in all Centres, that promote learning in accordance to the curriculum framework.
• Ensure continuity of staffing needs to support effective delivery of the curriculum
• Responsible for the review and development of standard operating procedures for adoption and implementation at the centres.
• Conduct regular audit checks to ensure centre’ compliance to regulations and solid operational efficiency
• Chart the direction of all preschool centres (directly owned and franchise operated), and the development milestones to meet organizational goals
• Provide operational and consultancy support to franchisees to help the centres to achieve outstanding service deliveries to customers
• Lead Centre Leaders & advise the appropriate course of action for the safety of children within all Centres.
• Develop strategies to increase the quality and efficiency of support to parents and ensure parents’ feedback is handled in a timely fashion
• Actively engage with existing and prospective parents to build strong rapport and new business development opportunities
• Lead and deliver significant change and business improvement initiatives, including people and cultural change
• Champion a culture of ethical behaviour and professionalism, in accordance to the AECES code of ethics and Mindchamps core values

REQUIREMENTS

• Diploma or Tertiary education with minimal 10 years’ relevant experience in sales, service excellence, business development, franchise management, retail operations and driving revenue growth.
• Experience in the early childhood industry or hotel industry (would be a plus) and knowledge of the regulatory requirements is advantageous though not mandatory
• Passionate about early childhood education
• Proven leadership capabilities coupled with a proactive mind-set committed to delivering outstanding performance
• Driven, result-centric and a growth-oriented mind-set.
• Excellent analytical skills and problem-solving capabilities, with a keen sense of business acumen
• Solid people skills - with the natural flair to engage and influence.
• Strong communication skills – from listening to articulating in both verbal and written format.
• Proven leadership capabilities coupled with a proactive mind-set committed to delivering outstanding performance