Desktop Support Specialist (Mac Support)

HCL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading support services company in Singapore seeks a Desktop Support Specialist/Mac Support to provide technical assistance for macOS and Windows systems. The role includes troubleshooting, configuring software, and documenting issues for efficient resolution. Applicants should possess strong problem-solving abilities and excellent communication skills, along with a proven track record in desktop support. This position requires a detail-oriented individual able to work both independently and collaboratively.

Qualifications

• Proven experience as a Desktop Support Specialist or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide technical assistance for macOS-based hardware and software.
• Install, configure, and upgrade macOS and software applications.
• Document and track issues in a ticketing system.

Skills

Technical assistance for macOS

Problem-solving skills

Excellent communication skills

Strong organizational skills

Tools

Mobile Device Management (MDM)

Help desk software

Job description

Job Description:

Asa Desktop Support Specialist/Mac Support, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

Key Responsibilities:

• Providing technical assistance for macOS-based hardware and software, troubleshooting issues, installing and maintaining systems, and assisting users.
• Installing, configuring, and upgrading macOS, software applications, and drivers, sometimes involving deployment and management of devices using tools like Mobile Device Management (MDM) solutions (e.g., JAMF)
• Provide technical support and troubleshooting for hardware, software, and network issues.
• Install, configure, and maintain desktop and laptop computers, mobile devices, and peripherals.
• Assist with the setup and deployment of new equipment and software.
• Respond to support requests via phone, email, or in-person.
• Document and track issues and resolutions in a ticketing system.
• Train users on new systems and software as needed.
• Collaborate with other IT team members to resolve complex issues.
• Maintain an inventory of all hardware and software resources.
• Ensure security and privacy of networks and computer systems.
• Creating and maintaining user guides, FAQs, and knowledge base articles to support self-service troubleshooting and enhance user productivity.

Qualifications:

• Proven experience as a Desktop Support Specialist or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Relevant certifications (e.g. Microsoft Certified Professional) are a plus.