Desktop Support (Rotating Shift)

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A technology support firm in Singapore is looking for a candidate to perform daily IT support tasks, including onsite and offsite maintenance and troubleshooting. The ideal candidate should have a diploma in IT, experience in desktop support, and strong technical skills. Roles include providing network support and collaborating with product teams on system enhancements. Willingness to travel and work alternate shifts is needed. This position offers an opportunity to grow in a dynamic environment.

Qualifications

• Diploma in IT or relevant discipline required.
• Preferred experience in desktop support.
• Experience in customer support environment will be advantageous.

Responsibilities

• Perform daily support, maintenance, and troubleshooting onsite and offsite.
• Provide on-site support for various systems to meet SLA.
• Collaborate with the product team on system enhancements.

Skills

Technical troubleshooting skills

Analytical skills

Customer-oriented attitude

Inter-personal skills

Customer-oriented attitude

Inter-personal skills

Education

Diploma in IT or relevant discipline

Tools

Windows OS

Basic Networking

Job description

Responsibilities

• Attend to and perform daily support, maintenance and troubleshooting onsite and offsite
• Provide on site support for various systems, network and desktop troubleshooting, to ensure that the service meets the SLA
• To work with product team on any system enhancement or troubleshooting.

Qualifications

• Diploma in IT or relevant discipline
• Prefer experience in desktop support and good working knowledge in Windows OS, Basic Networking
• Experience in customer support environment will be advantageous
• Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills
• Willing to travel to multiple sites
• Willing to work alternate shift hours: 2 days work and 2 days off rotational shift (AM Shift: 8AM to 8PM; PM Shift 8PM to 8AM).

For more information, please visit to www.gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.