Desktop Support Engineer (Ref 25376)

JOBLINE RESOURCES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology support firm in Singapore is seeking an IT Support Specialist to provide exceptional customer service and technical onsite support. The role involves troubleshooting Windows operating systems and supporting hardware components such as desktops and printers. Ideal candidates should possess a diploma in Information Technology, have strong problem-solving and client-facing skills, and be willing to work collaboratively. The position offers a 5.5-day work week and a chance to grow in the IT field.

Qualifications

• 1-2 years of desktop experience is required.
• Professional presence and excellent communication skills needed.
• Good attitude and willingness to learn in a team.

Responsibilities

• Provide excellent customer service and IT technical onsite support.
• Support hardware components like desktops, notebooks, and printers.
• Troubleshoot and reconfigure Microsoft Windows and applications.

Skills

Customer service skills

Problem-solving skills

IT technical support

Windows OS knowledge

Teamwork

Communication skills

Education

Professional Certificate or Diploma in Information Technology

Tools

Microsoft Office

Desktop and Notebook PCs

Apple iPad software

Printers and Scanners

Job description

Responsibilities

• Provide excellent customer service
• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
• Support on desktops, notebooks, printers, scanners hardware components.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
• Installation of Apple iPad software’s.
• Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change
• Printer Maintenance.
• Take on and resolve complex calls or tasks the other engineers could not resolve.
• Responsible for learning and working independently.
• Responsible for providing excellent support and timely service.

Requirements

• Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma in Information Technology with 1-2 years desktop experience
• Hardware Skill – Desktop, Laptop, Printer and Scanner
• Windows OS (Must know Windows 10)
• Good attitude.
• Willing to learn and work in a team.
• Strong problem-solving skills.
• Excellent client-facing skills.
• Professional presence and excellent communication skills.
• 5.5 days work week

Licence no: 12C6060