Desktop Support Engineer (End-User Computing)

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Desktop Support Engineer for a 1-year contract role. This position serves as the first point of contact for end-user IT support, providing assistance across desktop devices and ensuring compliance with software standards. Responsibilities include troubleshooting, device setup, and monitoring service levels. Ideal candidates should have a diploma or degree in IT or a related field along with 2-5 years of experience, strong analytical skills, and excellent communication abilities. Travel may be required.

Benefits

Exposure to enterprise-scale IT environments

Involvement in system refresh and migration projects

Qualifications

• 2–5 years of relevant experience in desktop support within enterprise environments.
• Ability to manage multiple priorities within defined timelines.
• Ability to work independently and collaborate effectively with teams.

Responsibilities

• Provide first‑level and on‑site desktop support for client platform‑related issues.
• Perform troubleshooting, root cause analysis, and issue resolution.
• Carry out device setup, data migration, and replacement activities.

Skills

Microsoft Operating Systems

Microsoft Office and Outlook

Desktop productivity tools

Analytical and problem-solving skills

Customer service skills

Written communication

Verbal communication

Education

Diploma or Degree in Information Technology

Diploma or Degree in Information Systems

Diploma or Degree in Electrical/Electronic Engineering

Tools

CompTIA certification

Job description

Job Summary

We are seeking a Desktop Support Engineer to serve as the first point of contact for end‑user IT support. This role involves providing timely and effective assistance across a range of desktop, device, and client platform issues, while ensuring compliance with software, licensing, and operational standards.

This is a 1‑year contract role, supporting enterprise users in a structured and service‑driven environment.

Key Responsibilities (Core)

• Provide first‑level and on‑site desktop support for client platform‑related issues
• Perform troubleshooting, root cause analysis, and issue resolution
• Carry out device setup, data migration, and replacement activities
• Respond promptly to incidents and investigate escalated cases
• Provide temporary or permanent resolutions within agreed service levels
• Deliver timely status updates to stakeholders
• Fulfil service requests related to desktop and end‑user platforms
• Monitor systems against agreed service level targets
• Maintain accurate system configuration documentation
• Prepare regular operational and service reports
• Coordinate with vendors on hardware replacement and support
• Perform asset management and maintain accurate asset records
• Support hardware refresh cycles and device replacement programmes

Project‑Specific Responsibilities

• Participate in client platform implementation or upgrade projects
• Support and manage device migration initiatives
• Assist with migration scheduling and user communications
• Perform post‑migration validation and issue resolution

Essential Qualifications

• Diploma or Degree in Information Technology, Information Systems, Electrical/Electronic Engineering, or an equivalent discipline
• 2–5 years of relevant experience in desktop support within enterprise environments
• Hands‑on experience with:
  • Microsoft Operating Systems
  • Microsoft Office and Outlook
  • Desktop productivity tools
• Strong analytical and problem‑solving skills
• Ability to manage multiple priorities within defined timelines
• Good customer service and stakeholder communication skills
• Strong written and verbal communication abilities
• Ability to work independently while collaborating effectively with teams

Professional / Technical Certifications

• CompTIA certification (preferred)

Additional Information

• Open to island‑wide travel and on Ending on‑site support, where required

What This Role Offers

• Exposure to enterprise‑scale IT environments
• Involvement in system refresh and migration projects
• Structured processes and service‑level driven operations
• Opportunity to deepen technical and project experience

Simply click on 'Apply here' to drop your resume or email at [e-mail]

Tamanna Bilandi

EA Licence No. 91C2918

Personnel Registration No. R2096241