Desktop Support Engineer

*; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Desktop Support Engineer for an onsite role in Singapore. The ideal candidate will have a Diploma or Degree in IT and 3-5 years of desktop support experience. Responsibilities include troubleshooting client platform issues, managing service requests, and ensuring service levels are met. This is a 12-month renewable contract with a salary range of 2300-3000 SGD.

Qualifications

• 3-5 years of relevant working experience in desktop support.
• Ability to manage multiple priorities within targeted timeframes.
• Excellent written and verbal communication skills.

Responsibilities

• Perform troubleshooting for client platform related problems.
• Respond promptly to incidents and provide resolutions.
• Monitor service levels and document system configurations.

Skills

Troubleshooting

Client platform management

Service request handling

User account management

Communication skills

Education

Diploma/Degree in Information Technology or equivalent

Tools

Microsoft Operating Systems

Microsoft Office

Job description

Good day!

We are seeking a Desktop Support Engineer for our esteemed client in Singapore.

Details

Role: Desktop Support Engineer

Work location: Onsite - Singapore

Salary: between 2300-3000 SGD

Job mode: 12 months renewable contract

Primary Skills

• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams
• Support hardware refresh cycles and device replacement
• Participate in device migration initiatives
• Support migration scheduling, user communications, and post-migration validation

Ideal Candidate

• Diploma/ Degree in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline
• 3-5 years of relevant working experience in desktop support skills in Microsoft Operating Systems, Microsoft Office, Outlook and desktop productivity tools
• Good project management and analytical skills with the ability to manage multiple priorities within targeted time-frames and maintaining high levels of professionalism at all times
• Good customer service skills
• Resourceful, independent, responsive and pro-active.
• Excellent written, verbal communication and presentation skills with the ability to effectively communicate with all levels.

Ability to build and maintain positive working relationships across projects, control teams & customers.

Rajkumar Renganathan

Quess Selection & Services, Singapore