Desktop Support Engineer

PERCEPT SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A growing technology company in Singapore seeks a Desktop Support professional responsible for the installation and daily operations support for client platforms. The ideal candidate has at least 1 year of experience in desktop support and proficiency in Microsoft Windows and Office. This role promises an engaging work environment and the chance to contribute to various projects.

Qualifications

• Minimum 1 year relevant experience in providing desktop support.
• Experience in providing desktop support to senior management.
• Experience in providing support to senior management.

Responsibilities

• Responsible for the installation and daily operations support for facility management of client platforms.
• Perform troubleshooting for client platform related problems.
• Respond promptly to incidents and provide resolutions.
• Provide timely status updates to relevant parties.
• Monitor the agreed service level and maintain system configuration.
• Involve in client platform implementation/upgrade project.

Skills

Desktop support experience

Proficient in Microsoft Windows

Proficient in Microsoft Office

Job description

Overview

Job Description

• Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems
• Respond promptly to incident, investigate & provide temporary & or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.

Skills Required

• Minimum 1 year relevant experience in providing desktop support
• Proficient in Microsoft Windows / Windows XP / Microsoft Office
• Experience in providing desktop support to senior management

How to Apply

To apply please click the Apply button or send us your updated profile to [e-mail]

EA Licence No.: 18S9405 / EA Reg. No.: R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.