Desktop Support

HELIUS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a Desktop Support professional for client site management at Depot Road. The role requires expertise in Microsoft Office Excel to ensure smooth daily operations. Responsibilities include troubleshooting, incident response, service request management, and monitoring service levels. Candidates should have a basic knowledge of Microsoft Excel and availability for a 3 to 6 month assignment. Interested individuals should send their resumes to the provided email address.

Qualifications

• Knowledge of Microsoft Office Excel, including troubleshooting.
• No specific educational qualification is required.
• No specific years of experience required.

Responsibilities

• Provide daily operations support for facility management of client platforms.
• Troubleshoot client platform-related problems.
• Respond promptly to incidents and provide resolutions.

Skills

Microsoft Office Excel

Job description

ROLE: DESKTOP SUPPORT

Work Location - Client Site (Depot Road)

Working hours Monday to Friday 0830 to 1800
Security clearance Cat 2A - Candidate will be cleared Cat 2 within 3 weeks and after onboarding to clear Cat2A

Responsibilities:

• Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.

Additional Information

• Mandatory Skills
  Microsoft Office Excel (No certification required, must have knowledge in using and troubleshooting)
• Supporting Skills
• Education Qualification - No Preference
• Years of Experience - No Preference
• Assignment Duration 3 or 6 months
• Shiftwork - No
• 24 x 7 standby
• No Monthly Claims Nil || Monthly Allowance Nil
• Notice period: 2 months

If you are keen to explore the above role, please send across your updated resume to [e-mail] and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373