Desktop Engineer

SYNC IN MOTION PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology services company located in Bishan is seeking an IM3 Asia Desktop Engineer to provide fundamental IT support, including troubleshooting, installation, and maintenance of hardware and software. The ideal candidate will have strong problem-solving skills and the ability to work independently as well as in a team to resolve user issues. This role emphasizes excellent communication with clients and effective technical assistance.

Qualifications

• Strong communication skills necessary for client interaction.
• Proven ability to solve technical issues.
• Technical proficiency in operating systems and hardware.

Responsibilities

• Troubleshoot hardware and software issues for end-users.
• Manage user accounts and assist with installations.
• Install and configure software and maintain IT peripherals.
• Handle IT-related requests and track incidents.
• Maintain strong client relationships.

Skills

Strong verbal and written communication skills

Ability to diagnose and resolve technical issues effectively

Knowledge of operating systems, software, and hardware

Ability to work effectively with colleagues and clients

Resourcefulness and the ability to work independently

Job description

An IM3 Asia Desktop Engineer is an IT support role focused on providing technical assistance for client-side hardware and software, including troubleshooting, installation, and maintenance of IT peripherals, and user account management. The role requires excellent communication skills and the ability to work independently and as part of a team to resolve user issues for clients.

Key Responsibilities

• User Support: Troubleshoot hardware and software issues for end-users, both on-site and remotely.
• Technical Assistance: Manage user accounts, provide application support, and assist with installations and migrations.
• Maintenance: Install and configure software, maintain IT peripherals, and perform data backups.
• Issue Resolution: Handle IT-related requests, track incidents, and follow up with vendors to resolve problems.
• Client Interaction: Maintain strong client relationships and provide a high level of customer service.

Required Skills

• Communication: Strong verbal and written communication skills.
• Problem‑Solving: Ability to diagnose and resolve technical issues effectively.
• Technical Proficiency: Knowledge of operating systems, software, and hardware.
• Teamwork: Ability to work effectively with colleagues and clients.
• Initiative: Resourcefulness and the ability to work independently.

Working Location - Bishan