Desktop and IT Engineer L1

RAPID SYSTEMZ PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An IT Services Company in Singapore is looking for a Desktop Support Technician to manage and resolve technical issues for Windows and Mac operating environments. Key responsibilities include software installation, troubleshooting, and support for both local and remote users. The ideal candidate will have experience in desktop support, be proficient in managing Windows 7/10, and be able to resolve incidents promptly. This role is essential for maintaining efficient IT operations within the organization.

Benefits

Flexible work arrangements

Professional development opportunities

Qualifications

• Experience in desktop support for Windows 7 and 10.
• Knowledge of mobile device management.
• Ability to troubleshoot and resolve incidents promptly.

Responsibilities

• Provide desktop support for Windows and Mac environments.
• Install and manage operating systems and applications.
• Resolve desktop incidents and handle printer issues.

Skills

Windows Operating System management

Mac OS support

Desktop troubleshooting

Printer management

Remote support tools proficiency

Software packaging

Tools

Symantec AV

VPN tools

Job description

• Desktop support for Windows 7 and 10 environments
• Install, Manage and support Windows Operating System, Macbook operating system and mobile device management
• Install desktop OS, messaging client, applications such as Adobe Acrobat , WinZip and engineering software as per requirement, and add or remove accessories, peripherals or mobile devices and configure PCs
• Troubleshoot and resolve desktop incidents
• Manage disk and folder sharing, and permission settings on desktops
• Handle printer problems at users desktops
• Assist users in accessing applications Perform workstation OS patching and Anti- virus patching for workstations which could not be patched via server push-downs
• Assist in providing technical information and knowledge is procurement of IT desktop/laptop equipment
• Provide all installation, un-installations , cascades, moves, adds and Changes for all deskside Equipment, Software and related Services at designated locations
• Deployment/ Refresh and decom of user workstations using images provided or approved by customer
• Manage delivery/shifting/install printers to locations along with Printer partner
• Helpdesk provided to handle 1st Level calls and onsite troubleshooting support
• Handle EUC support for local and overseas users via remote support tools
• Package Software with administrative rights
• Manage application deployment on PC and Mobile devices
• Resolve all incidents in timely manner, according to the appropriate incident Severity Level defined
• Coordinate with Service Desk and provide level 2 and level 3 support to Service desk and Users
• Standby support for any Severity 2 incidents
• Handles Apps and MDM deployment
• Manage Symantec AV server
• Mann the VIP standby mobile phone
• VPN & NAS configurations
• FREELANCER IN SINGAPORE