DC facility specialist

5 STONES HRM PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A data center operations company based in Singapore is seeking a dedicated technician to manage and service large-scale data center infrastructure to ensure 24x7 operations. Responsibilities include monitoring the infrastructure, responding to operational incidents, and documentation. Candidates should have at least 1 year of relevant experience or fresh graduates with qualifications in related fields. The position requires the ability to work under pressure and a readiness for 24x7 standby duties.

Qualifications

• At least 1 year of relevant work experience in a 24x7 data center or facility operations environment.
• Possess general knowledge of M&E and Network Critical Infrastructure.
• Meticulous team player with the ability to work under pressure.

Responsibilities

• Manage and service large scale data centre infrastructure.
• Act as Level 1 escalation point for onsite operational incidents.
• Ensure compliance with ITIL processes for incident and problem management.

Skills

Keyboards

Quality Management

Change Management

Ticketing

Quality Assurance

Customer Support

Building Services

ITIL

Mechanical Engineering

Education

ITE Certificate or Diploma in Computing/Electrical/Mechanical Engineering or related field

Job description

Roles & Responsibilities

Job Description & Requirements

working location: Defu Lane

Manage and service large scale data centre infrastructure and facilities to ensure 24x7 operations in rotating shifts

Job Description

• Support the organisation's data centre services through active 24x7 monitoring of the infrastructure (12 hours shift)
• Act as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests within SLA
• Document and update accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc
• Deliver ITIL compliance process conformance for incident, problem and change management
• Ensure effective implementation of safety, security and customer support policy and procedures
• Coordinate and provide support to contractors and vendors as well as inspecting completed work
• Plan and support all preventive and reactive maintenance activities with little to no disruption to company's services
• Participate and support internal and external audits for internal stakeholders and customers
• Generate accurate and regular reports when required
• Any other duties or project as assigned by the Management

Requirements

• ITE Certificate or Diploma in Computing/Electrical/Mechanical Engineering or related field
• At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering
• Possess general knowledge of M&E and Network Critical Infrastructure
• Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections, etc
• Meticulous team player with the ability to work under pressure in a fast-pace environment
• Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary

Tell employers what skills you have

• Keyboards
• Quality Management
• Change Management
• Ticketing
• Quality Assurance
• Housekeeping
• Customer Support
• Industrial Hygiene
• Building Services
• Energy Efficiency
• Windows
• Audits
• Team Leader
• ITIL
• Mechanical Engineering