D365 CRM Developer

TOTAL EBIZ SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading tech solutions provider based in Singapore is looking for a skilled professional to provide L2/L3 support for MS Dynamics 365 and CRM platforms. The ideal candidate will have 6-8 years of experience, strong CRM knowledge, and proficiency in JavaScript, C#, .NET, and Power Platform tools. Responsibilities include addressing incidents, collaborating with users for enhancements, and performing configuration changes. Join a dynamic team to help optimize the MS Dynamics 365 platform for business users.

Qualifications

• 6-8 years of hands-on experience with MS Dynamics 365 CE / CRM On-Premise.
• Strong understanding of CRM modules such as Sales, Customer Service, and Marketing.
• Familiarity with Azure services is an advantage.
• Experience working in Agile or ITIL-based support environments.

Responsibilities

• Provide L2/L3 support for incidents and service requests in D365.
• Analyse and resolve application issues and performance bottlenecks.
• Collaborate with users to gather enhancement requirements.
• Implement configuration changes, custom workflows, and plugins.
• Perform code reviews, unit testing, and coordinate UAT.
• Manage release deployments across environments following change control.
• Monitor system performance and identify areas for improvement.

Skills

MS Dynamics 365 CE

JavaScript

C#

Power Automate

Power Apps

Data Management

Agile

ITIL

Agile environments

Tools

Power BI

Azure Functions

Logic Apps

Job description

Key Responsibilities:

• Provide L2/L3 support for incidents and service requests in D365 and MS CRM platforms.
• Analyse, diagnose, and resolve application issues, performance bottlenecks, and integration errors.
• Collaborate with business users to gather enhancement requirements and convert them into technical solutions.
• Implement configuration changes, custom workflows, plugins, and custom reports using Power Platform tools.
• Perform code reviews, unit testing, and coordinate UAT with business teams.
• Manage release deployments across environments (Dev, QA, Prod) following change control processes.
• Monitor system performance and proactively identify areas of improvement.
• Liaise with Microsoft support for complex issues or product bugs.
• Maintain and update technical and functional documentation.
• Stay current on Microsoft updates, patches, and roadmap to ensure platform compatibility.

Required Skills & Experience:

• 6-8 years of hands-on experience with MS Dynamics 365 CE / CRM On-Premise.
• Strong understanding of CRM modules such as Sales, Customer Service, and Marketing.
• Strong understanding on the Custom Portal, Power Pages, Logic Apps, Azure Functions, Batch Jobs, APIs and Third Party Integrations using Power Platform.
• Proficiency in:
• Customization & Configuration in D365
• JavaScript, C#, .NET, Power Automate, and Power Apps
• Plugins, Workflows, Custom Entities, Business Rules
• Data Migration and Data Management
• Experience with Power Platform tools including Power BI is a plus.
• Familiarity with Azure services (e.g., Logic Apps, Azure Functions) is an advantage.
• Experience working in Agile or ITIL-based support environments.