Customer Support & Experience Lead

MARTINO AGENCY; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer service company in Singapore is seeking a customer service representative to manage customer queries and process orders. The role involves maintaining professionalism, responding to inquiries, and resolving complaints effectively. Candidates should have experience in customer support and excellent communication skills. This position offers an opportunity to manage a team and ensure customer satisfaction.

Qualifications

• Experience working with customer support is required.
• Strong communication and interpersonal skills are essential.
• Candidates should have the ability to manage stress effectively.

Responsibilities

• Maintain a positive and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Acknowledge and resolve customer complaints.

Skills

Excellent communication skills

Interpersonal skills

Ability to stay calm under pressure

Positive attitude

Basic computer skills

Job description

A customer service company in Singapore is seeking a customer service representative to manage customer queries and process orders. The role involves maintaining professionalism, responding to inquiries, and resolving complaints effectively. Candidates should have experience in customer support and excellent communication skills. This position offers an opportunity to manage a team and ensure customer satisfaction.