Customer Support Executive

WECRUIT PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A recruitment agency in Singapore is looking for a customer service professional to manage customer orders, respond to inquiries, and resolve complaints. The ideal candidate will have strong communication and problem-solving skills, a keen attention to detail, and experience in a customer service role. Responsibilities include maintaining comprehensive records and working closely with sales and logistics teams to ensure timely order fulfillment. This position offers the chance to enhance service quality and contribute to process optimization.

Qualifications

• Proven experience in customer service roles, demonstrating effective handling of inquiries and complaints.
• Strong ability to manage customer orders using designated systems accurately.
• Experience working collaboratively with sales and logistics teams.

Responsibilities

• Accurately enter and manage customer orders using designated systems.
• Respond to customer inquiries via phone, email, or chat.
• Work closely with sales and logistics teams for timely order fulfillment.
• Maintain records of customer interactions and transactions.
• Handle customer complaints and escalations to ensure satisfaction.
• Assist in optimizing customer service processes.

Skills

Customer service skills

Communication skills

Problem-solving skills

Attention to detail

Job description

• Accurately entered and managed customer orders using designated systems, ensuring timely processing.

• Responded to customer inquiries via phone, email, or chat, providing solutions to questions or concerns about orders, deliveries, or products.

• Worked closely with sales and logistics teams to guarantee on-time order fulfillment and promptly address any discrepancies.

• Maintained comprehensive records of customer interactions and transactions, including order updates, changes, and cancellations.

• Handled customer complaints and escalations, aiming for effective resolution and high customer satisfaction.

• Assisted in optimizing customer service processes to improve efficiency, service quality, and workflow.

• Provided feedback and recommendations to management based on customer interactions to enhance products and service delivery.

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