Customer Success Specialist, Scientific Research

JoVE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A science education company in Singapore seeks a Customer Success Specialist to support researchers at universities and research institutions. Responsibilities include assisting in content integration, delivering presentations, and engaging with decision-makers. Candidates should have a Master's or PhD in a STEM field and strong English communication skills. The position offers competitive compensation and career advancement opportunities.

Benefits

Competitive compensation package

Career advancement opportunities

Qualifications

• Previous experience in laboratory settings, science communication, or customer-facing roles is advantageous.
• Deep understanding of education and research trends in various disciplines.
• Open to travel for the role.

Responsibilities

• Assist in integrating JoVE's content into syllabi.
• Engage with researchers and educators to encourage JoVE resource utilization.
• Deliver presentations and webinars at events.

Skills

Excellent English communication skills

Networking with scientists and decision-makers

Delivering engaging presentations

Education

Masters or PhD Degree in STEM

Job description

As the Customer Success Specialist, Research at JoVE, you will play a crucial role in supporting researchers and faculty at subscribing Universities and Research Institutions in North America & Europe. Your primary responsibility will be to assist in integrating JoVE's content into syllabi and supporting training and research activities.Your key responsibilities will include engaging with Researchers and Educators to encourage the utilization of JoVE resources in laboratories and classrooms. This will involve delivering presentations and webinars at various events such as exhibits, conferences, seminars, and workshops. You will also focus on developing relationships with key decision-makers and teaching/research staff at universities and research institutes through daily outreach efforts like phone calls, meetings, emails, and tailored projects. Additionally, you will provide valuable customer feedback to the sales, product, and marketing teams, as well as raise awareness of JoVE's products within customer institutions.To excel in this role, you should hold a Masters or PhD Degree in a STEM discipline and possess excellent English communication skills. Previous experience working in laboratory settings, science communication, or customer-facing roles would be advantageous. A deep understanding of education and research trends in disciplines such as Biology, Chemistry, Medicine, Physics, Engineering, or Psychology is essential. You should also have demonstrated proficiency in delivering engaging presentations to both large and small groups, as well as proven networking skills with scientists and decision-makers. Being open to travel is a requirement for this position.Joining JoVE offers you a competitive compensation package, the opportunity to contribute to accelerating scientific research and enhancing student learning in science education. You will work in a global team-oriented environment that fosters innovation and collaboration, with a clear path for career advancement through our promotion from within culture.,