Customer Success & Operations Manager

THE WRITER'S PLACE (J10) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A premium creative writing institution in Singapore is seeking a manager to drive operations excellence and support student growth. You will handle recruitment, customer service, and administrative duties. The ideal candidate must be Singaporean or PR and be available for weekday evenings and Saturdays. Strong sales skills and fluency in English and Mandarin are essential. This role offers a supportive work environment, paid leave, and benefits, emphasizing work-life balance.

Benefits

CPF contribution

Paid annual leave

Paid sick leave

Paid Public Holiday

Good medical and dental benefits

Work-life balance

Qualifications

• Strictly only Singaporeans/PR may apply.
• Must be able to work tuition centre operation hours like weekday nights and Saturdays.
• Good at sales and follow up.

Responsibilities

• Recruitment and enrolment of students.
• Answering customers' enquiries and feedback.
• Provide administrative and operations support.

Skills

Sales

Customer service

Multi-tasking

Problem solving

Fluent in English and Mandarin

Organised

Self-driven

Job description

A premium creative writing institution in Singapore is seeking a manager to drive operations excellence and support student growth. You will handle recruitment, customer service, and administrative duties. The ideal candidate must be Singaporean or PR and be available for weekday evenings and Saturdays. Strong sales skills and fluency in English and Mandarin are essential. This role offers a supportive work environment, paid leave, and benefits, emphasizing work-life balance.