Customer Success Manager, Building Management Systems (BMS) & Fire & Security

Siemens; Singapore; Hybrid; SGD 80,000 - 100,000; Full time

Job summary

A leading technology company in Singapore is seeking a Customer Success Manager to build long-term customer relationships and ensure successful onboarding. The role requires 5+ years in customer success or account management, focusing on growth and retention. Ideal candidates will have a background in building technologies and strong communication skills. The company offers a flexible work environment with comprehensive welfare programs and growth opportunities.

Benefits

Flexible working environment

Comprehensive welfare programs

Professional accident insurance

Continuous learning opportunities

Inclusive culture

Qualifications

• 5+ years in Customer Success or Account Management focused on long-term outcomes.
• Experience with building automation or related technologies.
• Ability to translate technical concepts for business audiences.

Responsibilities

• Build trusted, long-term customer relationships.
• Drive successful onboarding and adoption.
• Ensure customer retention and growth.
• Own end-to-end customer delivery quality.
• Resolve issues representing customer needs.
• Use data to guide decisions and outcomes.

Skills

Customer-facing experience

Strong communication skills

Highly organized

Proactive mindset

Comfort with CRM systems

Tools

Salesforce

Microsoft Office

Job description

Job Title: Customer Success Manager

You’ll make a difference by:

• Building trusted, long-term customer relationships. Acting as the primary point of contact for assigned accounts and partnering with stakeholders at all levels to help customers achieve their desired outcomes.
• Driving successful onboarding and adoption. Leading onboarding and implementation planning, training users, and proactively identifying gaps in product usage to ensure value is realized early.
• Ensuring customer retention and growth. Identifying risks early to reduce churn, monitoring customer health, and partnering with Sales to support upsell and cross-sell opportunities.
• Owning end-to-end customer delivery quality. Working closely with account management, service, and commercial teams to ensure consistent, high-quality delivery and customer satisfaction.
• Resolving issues and representing customer needs. Collaborating with Support, Product, and Engineering teams to resolve issues and advocating for customer feedback to influence improvements.
• Using data to guide decisions and outcomes. Analyzing usage data, tracking KPIs such as adoption, retention, and NPS, and maintaining accurate records in CRM systems.

Your defining qualities:

• Proven experience in customer-facing success roles. 5+ years in Customer Success, Account Management, or similar roles focused on long-term customer outcomes.
• Background in building or smart building technologies. Experience with building automation, fire safety, or related technologies that support complex customer environments.
• Strong communication and relationship-building skills. Ability to clearly translate technical concepts for business audiences and business needs for technical teams.
• Highly organized with strong follow-through. Comfortable managing multiple priorities, deadlines, and customer commitments with attention to detail.
• Proactive and solution-oriented mindset. Takes initiative, adapts to change, and focuses on solving problems before they impact customers.
• Comfort with tools and systems. Experience using CRM platforms (e.g., Salesforce), Microsoft Office, and proposal or reporting tools.

What We Offer

• Flexibility: Inclusive and flexible working environment with hybrid and remote options.
• Welfare: Comprehensive welfare programs and health insurance extendable to your family; professional accident insurance.
• Growth opportunities: Continuous and individual learning journeys.
• Inclusive culture: A team culture where you can be yourself.

This is what happens after you apply:

• CV Screening
• Talk with our recruiter to get to know your motivation & your experience
• 1-3 Business Interviews
• Offer

Come join us, and #TransformTheEveryday through technology!

Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.

Public Notice: Recruitment Fraud

We wish to caution jobseekers that Siemens, as a policy, does not authorize external parties/agents to conduct employment drives or extend Offers of Employment on our behalf. We do not ask for bank details, payment of any kind nor personal financial information in return for assurance of employment. Please visit our job portal for all Siemens job openings, and apply via the portal.