Customer Success Manager

Insidea; Remote; SGD 70,000 - 90,000; Full time

Job summary

A global marketing solutions provider is seeking a Customer Success Manager based in Singapore. In this role, you will manage a portfolio of clients using HubSpot's tools, ensuring they maximize their value. The successful candidate will deliver support, training, and strategic guidance while fostering strong client relationships. This full-time position embraces remote work, making it ideal for someone with exceptional communication and problem-solving skills. Experience in digital marketing and a bachelor's degree in a related field are required.

Qualifications

• Proven experience as a Customer Success Manager for international clients.
• In-depth knowledge of HubSpot’s CRM and marketing tools.
• Ability to manage multiple clients and projects simultaneously.

Responsibilities

• Serve as the primary contact for a portfolio of clients.
• Develop and maintain strong long-term client relationships.
• Guide clients through onboarding and ensure successful implementation of HubSpot tools.

Skills

Client relationship management

Communication

Problem-solving

Digital marketing principles

Project management

Education

Bachelor’s degree in Marketing, Business Communications or related field

Tools

HubSpot CRM

Job description

The Customer Success Manager will manage a portfolio of clients using HubS on’s CRM marketing, sales and service tools. Responsibilities include building strong client relationships, understanding their needs, and ensuring they get maximum value from HubSpot products. The role requires close collaboration with sales, marketing and customer success teams to provide exceptional service and drive client growth. The ideal candidate will have excellent client-facing skills and experience in delivering effective solutions to meet client objectives.

Job Responsibilities

• Serve as the primary contact for a portfolio of clients using HubSpot.
• Develop and maintain strong long-term client relationships.
• Understand client business objectives and tailor HubSpot solutions to meet those needs.
• Guide clients through onboarding and ensure successful implementation of HubSpot tools.
• Provide ongoing support and training on HubSpot’s features and best practices.
• Identify opportunities for clients to optimize HubSpot use and drive business growth.
• Monitor client usage and success metrics, proactively addressing any issues.
• Identify upsell and cross-sell opportunities to increase client spending and satisfaction.
• Regularly communicate with clients to review progress, gather feedback and update on new features.
• Prepare and present reports on client performance and ROI from HubSpot.
• Collaborate with internal teams to resolve client issues and deliver exceptional service.

Qualifications

• Bachelor’s degree in Marketing, Business Communications or a related field.
• Proven experience as a Customer Success Manager for international clients, preferably within the SaaS or digital marketing industry.
• In‑depth knowledge of HubSpot’s CRM, marketing, sales and service tools.
• Strong understanding of digital marketing principles and practices.
• Excellent communication, interpersonal and negotiation skills.
• Ability to manage multiple clients and projects simultaneously.
• Strong problem‑solving skills and a proactive approach to client management.
• HubSpot certifications (e.g., Inbound HubSpot Marketing Software) are a plus.

Remote Work

Yes

Employment Type

Full‑time

Key Skills

• Bidding
• Business Solutions
• ABAP
• Business Operations
• Business Sales
• Corporate Marketing

Experience: years

Vacancy: 1