Customer Success & Enrolment Specialist

Mokara Gymnastics Academy; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading gymnastics facility in Singapore is seeking individuals for customer service and sales roles, offering a unique opportunity to engage with parents and children. The successful candidate will help guide families through enquiries and enrolments, ensuring a smooth experience for all. Key responsibilities include providing information on programmes, supporting daily operations, and maintaining high customer service standards. A diploma in Human Resource Management is preferred, along with strong communication skills and sales experience.

Qualifications

• Experience in sales, customer service or hospitality preferred.
• Strong communication skills are essential.
• Detail-oriented with good administrative accuracy.

Responsibilities

• Provide friendly and professional communication to parents and children.
• Advise parents on their child's progression based on coach reviews.
• Support check-in and check-out procedures.

Skills

Customer service excellence

Sales communication

Multitasking

Digital systems proficiency

Education

Diploma/Degree in Human Resource Management

Job description

A leading gymnastics facility in Singapore is seeking individuals for customer service and sales roles, offering a unique opportunity to engage with parents and children. The successful candidate will help guide families through enquiries and enrolments, ensuring a smooth experience for all. Key responsibilities include providing information on programmes, supporting daily operations, and maintaining high customer service standards. A diploma in Human Resource Management is preferred, along with strong communication skills and sales experience.