Customer Solutions Engineer, Networking

GOOGLE ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading tech company is seeking a Customer Networking Solutions Engineer in Singapore to guide customers in transitioning to Google Cloud. This role involves troubleshooting technical challenges, delivering best practices, and acting as a trusted advisor on Google Cloud Platform. Ideal candidates will have a Bachelor's degree, 6 years of related experience, and strong networking fundamentals. Ability to communicate in both English and Mandarin is essential for supporting regional client relationships.

Qualifications

• 6 years of experience in technical support, professional services, or software development.
• Experience with networking fundamentals including Load Balancing and VPNs.
• Ability to communicate in English and Mandarin.

Responsibilities

• Act as a trusted advisor to solve networking challenges for customers.
• Create best practice documents and technical presentations.
• Manage customer issues through diagnosis and resolution.

Skills

Technical support

Networking fundamentals

Software development

Client relationship management

Troubleshooting

Education

Bachelor's degree or equivalent

Tools

Java

C++

Python

Job description

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting‑edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

As part of this team in this growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.

As a Customer Networking Solutions Engineer, you will guide customers on how to make the switch to Google Cloud. You will troubleshoot technical challenges for customers with a mix of debugging, networking, system administration, documentation updating, and coding/scripting. You will make our products easier to adopt and to use by making improvements to the product, tools, processes, and documentation. You will help drive business growth of Google Cloud by recognizing and advocating for our customers’ challenges.

Job responsibilities

• Act as a trusted technical advisor to customers and solve Networking challenges by analyze Networking solutions and consult on the optimal design for performance and deployment on Google Cloud Platform (GCP).
• Create and deliver best practice recommendations, tutorials, blog articles, sample code, and technical presentations, tailoring the approach to different stakeholders.
• Manage customer issues through diagnosis, resolution, or implementation of new tools to increase productivity for customer issues on GCP products.
• Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations.
• Participate in rotating on‑call schedules including during nights, weekends and holidays, to ensure resolution of customer‑impacting technical challenges, as well as travel up to 15% in‑region for meetings and onsite delivery activities.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in technical support, professional services, or software development, including managing client‑facing projects together with Engineering and Sales teams.
• Experience with networking fundamentals (e.g., Load Balancing, Virtual Private Networks, Virtual Local Area Networks, Peering) and packet analysis to troubleshoot various issues.
• Experience testing, maintaining, or launching software products, including design, architecture, and writing software in Java, C++, or Python.
• Ability to participate in on‑call rotation, including non‑standard working hours, nights, weekends and holidays.
• Ability to communicate in English and Mandarin to support client relationship management in this region.

Preferred qualifications

• Experience with the cloud solutions: SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology.
• Experience implementing, administering, and troubleshooting network infrastructure devices.
• Experience in technical consulting.
• Knowledge of System/network administrator level of Linux or Unix.
• Knowledge of basic web technologies (HTTP, HTML, DNS, TCP, etc.).