Customer Service Team Lead - Frontline Ops & Coaching

P-SERV PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A service company in Singapore seeks a Customer Service Team Lead to guide a frontline team in delivering exceptional service. The role involves overseeing daily operations, training customer service officers, and ensuring adherence to protocols in a fast-paced environment. Candidates must have at least GCE A Level or Diploma and 1-2 years of supervisory experience. Excellent communication, multitasking abilities, and discretion in managing sensitive information are essential for success in this role.

Qualifications

• 1-2 years of supervisory experience in operations or customer service is preferred.

Responsibilities

• Oversee ground operations, including staff management and task coordination.
• Swiftly address operational issues and make timely decisions.
• Ensure adherence to safety protocols and operational procedures.
• Delegate tasks and provide training to Customer Service Officers.
• Handle emergencies and execute contingency plans.
• Ensure functionality of office and communication equipment.
• Prepare and submit daily reports.

Skills

Multitasking abilities

Attention to detail

Excellent communication skills

Discretion in handling sensitive information

Education

GCE A Level or Diploma

Job description

A service company in Singapore seeks a Customer Service Team Lead to guide a frontline team in delivering exceptional service. The role involves overseeing daily operations, training customer service officers, and ensuring adherence to protocols in a fast-paced environment. Candidates must have at least GCE A Level or Diploma and 1-2 years of supervisory experience. Excellent communication, multitasking abilities, and discretion in managing sensitive information are essential for success in this role.