Customer Service Staff

Paris Baguette Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics service provider in Singapore is seeking a Full-time Customer Service Staff member to manage customer inquiries, ensuring timely resolutions and maintaining excellent service. Candidates should have at least a Diploma, be bilingual in English and Mandarin, and be proficient in MS Office. Ideal applicants possess strong customer service and account management skills. This role offers a competitive salary range of $3,000 - $3,500 per month and starts immediately or within short notice.

Qualifications

• Minimum Diploma holders or above in any field.
• Bilingual in English and Mandarin to liaise with stakeholders.
• Familiarity with MS Office tools required.

Responsibilities

• Manage end to end key account management.
• Handle customer inquiries and complaints via email and calls.
• Expedite critical orders with local subcontract vendors.
• Oversee projects to ensure compliance with SOPs.

Skills

Bilingual in English and Mandarin

IT Savvy (MS Office)

Customer service skills

Account management

Interpersonal skills

Education

Minimum Diploma in any field

Job description

World Marketing Group Pte Ltd is hiring a Full time Customer Service Staff role in Bedok, Singapore. Apply now to be part of our team.

Requirements for this role:

• Looking for candidates available to work:
  • Mon morning
  • Mon afternoon
  • Tue morning
  • Tue afternoon
  • Wed morning
  • Wed afternoon
  • Thu morning
  • Thu afternoon
  • Fri morning
  • Fri afternoon
• 2-3 years of relevant work experience required for this role
• Expected salary: $3,000 - $3,500 per month

Company Description

Established in 1982, World Marketing Group Pte Ltd (WMG) is a licensed Postal Service Operator headquartered in Singapore, specializing in cross-border parcel and mail logistics across Asia. Our strategic network covers Singapore, China, Malaysia, Thailand, Hong Kong, and extends partnerships globally.

Role Description

• Manage end to end key account management.
• Manage daily customer enquiries and complaints that come in via email and calls, and ensure timely resolution and to maintain good customer service.
• Expedite all critical orders with local subcontract vendors.
• Assist to manage clients and vendors administratively and operationally.
• Assist to manage and oversee projects operationally to ensure full compliance with the SOPs.
• Assist to update SOPs, billing instructions and payment instructions.
• Assist to work on RFQs from clients.
• Assist to prepare invoices.
• Manage the import/export declaration processes.
• Any other projects as and when assigned.

Qualifications

• Minimum Diploma holders or above in any field
• Effectively bilingual in English and Mandarin to liaise with Mandarin speaking stakeholders
• Need to be IT Savvy (especially MS Office tools)
• Knowledge and experience in logistics with customer service and account management skillsets preferred.
• Commitment to meet tight datelines and reporting requirements
• Mature with excellent interpersonal skills, strong work ethic, independent, entrepreneurial, proactive, and accountable.
• A positive attitude is a must.
• Able to start immediately or within short notice preferred.

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