Customer Service Specialist (Aesthetics & Beauty Industry)

SPACIO TCM CLINIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job description

Key Responsibilities:

• Manage incoming calls, messages, and inquiries via all social media platforms, emails, and other communication channels.
• Provide accurate, valid, and comprehensive information about our treatments and products to patients and potential clients.
• Assist customers in scheduling appointments, making changes to appointments, and providing reminders.
• Collaborate with the operation team to ensure customer queries are addressed.
• Maintain patient confidentiality and adhere to data protection regulations.
• Keep records of customer interactions, process customer accounts, and file documents.
• Calling of leads to book appointment and ensure appointment is turned up.

Job Specification:

• 5 working days week; 10AM -7PM
• 1 x Weekend off + 1 x Weekday off
• Proven customer support experience or experience in beauty services industry.
• Strong messaging and phone handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.