Customer Service / Sales Executive

TRIBECAR PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

TRIBECAR PTE. LTD., a rental vehicle company, is seeking a dedicated customer service representative in Singapore. The role involves managing rental processes, providing excellent service to clients, and ensuring the team operates efficiently. Candidates should be communicative, problem-solvers, and ideally have a driving license. This is a full-time position welcoming applicants without prior experience.

Qualifications

• Good command of English and Mandarin to liaise with Mandarin speaking associates.
• Preferably with valid class 3/3A driving licence.

Responsibilities

• Secure retail and corporate rentals.
• Activating of replacement car for AIG insured and following up on due date for returning.
• Provide timely, consistent and accurate information to external customers.
• Ensure accurate processing of rental workflow through Fleetnetics.
• Furnish accurate driver particulars to respective authority for summons.
• Prepare quotation, tender, process monthly renewal, collect payment for Corporate accounts.
• Handle PRAC technical/breakdown such as vehicle unable to start, accident etc.
• Work with operations to maximize fleet utilization.
• Establish and maintain professional and effective communication with external customers.
• Ensure tidiness and cleanliness of the reception area.

Skills

MS Office

Communication Skills

Problem Solving Skills

Customer Service Orientation

Meticulousness

Patience

Education

"N" Level or Diploma

Job description

Job Description -

• Secure retail and corporate rentals.
• Activating of replacement car for AIG insured and following up on due date for returning.
• Provide timely, consistent and accurate information to external customers.
• Ensure accurate processing of rental workflow through Fleetnetics.
• Furnish accurate driver particulars to respective authority for summons.
• Prepare quotation, tender, process monthly renewal, collect payment for Corporate accounts.
• Handle PRAC technical/breakdown such as vehicle unable to start, accident etc. Escalate promptly to operations/manager for follow up as appropriate.
• Handle cash and credit transactions accurately and securely.
• Work with operations to maximize fleet utilization.
• Establish and maintain professional and effective communication with external customers.
• Ensure tidiness and cleanliness of the reception area to create a pleasant and welcome environment for walk-in customers.
• Seek immediate assistance from relevant colleagues for issues that cannot be resolved within the department, or escalate promptly to the manager as appropriate.

Requirements -

• Applicants with no prior experience are welcome!
• Candidate must possess at least an "N" Level or Diploma in any field.
• Good knowledge of MS Office
• Good communication and problem solving skills.
• Meticulous, presentable, patience,and customer service oriented.
• Good command of English and Mandarin (to liaise with Mandarin speaking associates)
• Preferably with valid class 3/3A driving licence.
• 5.5 Days work week
• Able to start work within short notice.
• Priority will be given to Singaporeans