Customer Service Representative

KURARAY ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A key logistics company in Singapore seeks an experienced professional to manage export and import orders. The ideal candidate will handle documentation and shipments, ensuring compliance with policies and timely deliveries. Candidates should have at least 5 years of experience in logistics operations and proficiency in SAP is an advantage. Strong communication and problem-solving skills are essential. This role offers a dynamic work environment and opportunities for growth.

Qualifications

• At least 5 years experience in export or logistics operations.
• Experience in export documentation in Asia Pacific region.

Responsibilities

• Process export/import orders and ensure accurate documentation.
• Coordinate with forwarders for timely shipment.
• Monitor shipments and resolve customs issues.
• Maintain accurate records and ensure compliance with company policies.
• Communicate with customers and internal teams to provide updates and improve processes.

Skills

Export documentation

Shipping procedures

Problem-solving

Interpersonal skills

Education

Diploma in Logistics or related discipline

GCE 'A' or 'O' level certificate

Tools

SAP

Job description

Responsibilities:

• Process export/import orders and ensure accurate documentation (invoice, packing list, BL, COO, permits).
• Coordinate with forwarders and warehouses for timely shipment.
• Monitor shipments and resolve customs or delivery issues promptly.
• Maintain accurate records and ensure compliance with company policies.
• Communicate with customers and internal teams to provide updates and improve processes.

Requirements:

• Diploma in Logistics or a related discipline or GCE ‘A’ or ‘O’ level certificate
• Experience in export documentation and shipping procedures in Asia Pacific region and order administration are essential
• Minimum 5 years in export or logistics operations
• Proficiency in SAP is an advantage
• Team player with good interpersonal and communication skills
• Problem-solving skills for shipment and customer service issues.