Customer Service & Order Fulfillment Lead

JSIT for WST (Wholesale Trade) by Singapore Business Federation (SBF); Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A local SME in precision engineering in Singapore is seeking a Customer Service Executive to coordinate customer interactions and support order fulfilment. The role entails processing Purchase Orders, liaising with production and logistics, and ensuring timely delivery. Ideal candidates should possess at least 1 year of relevant experience and a diploma in Engineering or a related field. Good communication and coordination skills are essential. This position is open to Singapore Citizens and Permanent Residents only.

Qualifications

• Min. 1 year experience in customer service, production planning, supply chain, logistics, or order fulfilment.
• Basic understanding of manufacturing workflows and planning.
• Experience in Sales Support or planning functions is an added advantage.

Responsibilities

• Act as main account coordinator for assigned customers and handle day-to-day enquiries.
• Review and process Purchase Orders, ensuring accuracy before order confirmation.
• Coordinate with production, warehouse, logistics, and customer service teams.
• Monitor capacity availability and support sales teams in meeting sales targets.

Skills

Customer service experience

Coordination skills

Communication skills

Multitasking

Education

Diploma or higher in Engineering, Supply Chain, Business

Tools

ERP systems (SAP, Oracle, Microsoft Dynamics)

Job description

A local SME in precision engineering in Singapore is seeking a Customer Service Executive to coordinate customer interactions and support order fulfilment. The role entails processing Purchase Orders, liaising with production and logistics, and ensuring timely delivery. Ideal candidates should possess at least 1 year of relevant experience and a diploma in Engineering or a related field. Good communication and coordination skills are essential. This position is open to Singapore Citizens and Permanent Residents only.